Joanne Nicholson
Glenroy,NSW
Summary
Dynamic professional with a proven track record at Gateway Health, excelling in community engagement and operational efficiency. Adept at fostering customer relationships and implementing strategic initiatives, I leverage exceptional interpersonal communication to drive sustainable growth and enhance positive outcomes. Committed to delivering excellence in every aspect of service.
Overview
23
23
years of professional experience
Work History
Founder/Area Manger
Tots2Teens Albury Wodonga
Wodonga, VIC
03.2015 - Current
- Established business vision and strategic direction for sustainable growth.
- Oversaw daily operations to ensure alignment with company objectives.
- Managed budgeting and financial planning processes for long-term success.
- Led community outreach initiatives to strengthen local engagement and support networks.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Developed and implemented a comprehensive business plan to launch the company.
- Identified potential partnerships to expand the reach of the business.
- Provided leadership support during times of organizational change or uncertainty.
- Established policies and procedures for efficient workflow management.
Care and Recovery Clinicial
Gateway Health
Wodonga, VIC
06.2015 - 09.2024
- Collaborated with interdisciplinary teams to coordinate patient care and support services.
- Maintained accurate documentation of patient progress and treatment outcomes in records.
- Participated in community outreach programs to promote mental health awareness and resources.
- Assisted in developing and implementing policies and procedures related to clinical operations.
- Coordinated referrals with external providers when needed for additional services.
- Monitored client progress through regular follow-up meetings or phone calls.
- Maintained accurate client records and documentation according to agency policy and procedures.
Case Manager Adult Mental Health
Albury Community Mental Health
03.2008 - 03.2011
- Assessing, planning, implementing and evaluating client care whilst living within the community after a period of time in an inpatient Psychiatric Unit.
- Work with clients on a one on one basis to be able to integrate back into their home lives whilst living with a mental illness. This can be dealing with workplaces, friends, family and any other person that has contact with the client. Education of all is the best way to deal with this area.
- Monitor medication regime and make sure GP and Psychiatrist appointments are made and attended on a regular basis. Attend appointments with client and present to Medical Team for follow up.
- Provide support when things are not smooth and work with the client to maintain their care outside the hospital perimeter.
- Support clients to engage with organisations such as Drug and Alcohol, HIV, Housing and Employment agencies that are specific to the clients current needs.
Administration Officer AO3 (3 days a week) and Psychiatric Nurse (2-3 days a week)
Albury Base Hospital - Nolan House Psychiatric Unit
03.2005 - 03.2008
- Collaborated with cross-functional teams to optimise processes and resolve issues.
- Maintained inventory accuracy through regular audits and stock assessments.
- Oversaw compliance with industry regulations and internal standards.
- Coordinated logistics for shipments, ensuring timely delivery and customer satisfaction.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Implemented new technologies to enhance workplace productivity levels.
- Facilitated stakeholder meetings to align on strategic initiatives.
Administration Officer
Wodonga Regional Health Service
06.2004 - 03.2005
- Coordinated daily operations to ensure compliance with safety protocols and regulations.
- Oversaw workflow processes, identifying areas for improvement in operational efficiency.
- Facilitated communication between departments to streamline project execution and delivery.
- Led team meetings to discuss project updates and address ongoing challenges collaboratively.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Implemented risk management strategies to mitigate potential threats.
- Developed and maintained relationships with key clients and stakeholders.
Administration Officer
Albury Base Hospital - Emergency Department
06.2003 - 06.2004
- First point of contact for all clients using the Emergency Department of the Base Hospital.
- Collection of accurate and clear client information and then entering it into the computer system.
- Attending to all admission paperwork for clients including work cover documents / TAC documents and death certificates. Compiling daily hospital statistical reports that validate all clients entering and leaving the hospital within the 24-hour period.
- Compilation / filing / recording and archiving of client information within the Medical Records Department. Also providing information to GP / Specialist staying within the Privacy Act.
- Managing the main hospital switchboard.
- Booking all appointments / transfers of clients to other health facilities within the area.
Education
Diploma - Mental Health
Chisholm Institute
Melbourne, Victoria, VIC12-2024
Community Leadership Program
Alpine Valleys Community Leadership
Wodonga11-2024
Community Leadership Program - Greater Hume
Fisher Leadership Program
Albury03-2024
Diploma - Alcohol And Other Drugs
Chisholm Institute
Melbourne, Victoria, VIC11-2023
Medical Assistants course - Military Aviation Medical Introduction course
Recruit Training Unit
Edinburgh, South Australian12.1996
Enrolled Nurse training - Psychiatric Enrolled Nurse training obtained through the Royal Children's Hospital, Melbourne
Melbourne School For Enrolled Nurses
Toorak, Melbourne, Victoria12.1991
Associate Diploma of Social Science - Child Care
Wodonga College of TAFE
Wodonga, Victoria03-1989
Skills
- Customer relationship management
- Customer service excellence
- Community engagement
- Team collaboration
- Adaptability to change
- Operational efficiency
- Excellent time management skills
- Exceptional interpersonal communication
- Skilled multi-tasker
Personal Referees
- Julie Clarke - Personal friend for over 20 years. Phone number 0423 413 310 or email julesyanni@gmail.com
- Georgia Roberts - Personal friend and work collegue for over 20 years. Phone number 0487 950 084 or email gfrob@bigpond.net.au
Professional Referees
- Rachel McNamara - National Intelligence Manager / Phone 0412 764 118 or email Rachel.mcnamara@mtctrins.com.au (Tots2Teens Committee Member)
- Shellee Bertram - Business Advisory Support Officer / Pnone 0417 680 585 or email sbertram8@gmail.com (Tots2Teens Committee Member)
Timeline
Care and Recovery Clinicial
Gateway Health
06.2015 - 09.2024
Founder/Area Manger
Tots2Teens Albury Wodonga
03.2015 - Current
Case Manager Adult Mental Health
Albury Community Mental Health
03.2008 - 03.2011
Administration Officer AO3 (3 days a week) and Psychiatric Nurse (2-3 days a week)
Albury Base Hospital - Nolan House Psychiatric Unit
03.2005 - 03.2008
Administration Officer
Wodonga Regional Health Service
06.2004 - 03.2005
Administration Officer
Albury Base Hospital - Emergency Department
06.2003 - 06.2004
Diploma - Mental Health
Chisholm Institute
Community Leadership Program
Alpine Valleys Community Leadership
Community Leadership Program - Greater Hume
Fisher Leadership Program
Diploma - Alcohol And Other Drugs
Chisholm Institute
Medical Assistants course - Military Aviation Medical Introduction course
Recruit Training Unit
Enrolled Nurse training - Psychiatric Enrolled Nurse training obtained through the Royal Children's Hospital, Melbourne
Melbourne School For Enrolled Nurses
Associate Diploma of Social Science - Child Care
Wodonga College of TAFE