Google Suite
Joanne Chee
Point Cook,Vic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales Associate
Boutique Homes, ABN Group
10.2023 - Current
- Professionally engage and endorse New Home Consultant to clients at display homes
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handle guest enquiries, concerns and special requests promptly and professionally
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Create house and land packages using Runway to send through to land sales office
- Preparation of new jobs by siting houses on Land Connect
- Gathering pre-construction documents onto Attachment Manager by retrieving engineering plans, POS, MCP and developer guidelines.
Small Business Owner
Urban Woof Pty Ltd
03.2021 - Current
- Established and successfully managed Urban Woof, a pet retail e-commerce and shop front
- Demonstrated strong leadership, financial management and decision making-skills
- Oversaw all day-to-day operations, including budgeting, financial analysis, marketing, inventory management, and customer service
- Implemented effective marketing strategies, resulting in increased brand awareness
- Developed business website using Shopify by creating website, and setting up POS system
- Cultivated and maintained strong relationships with clients, vendors, and partners
- Ensured compliance with all legal and regulatory requirements
- Organised for pet exhibitions in Melbourne and Sydney
- Utilised financial management skills to monitor, maintain profitability, and maximise revenue
- Conducted wholesale distribution to other pet stores
- Handled all social media platforms including Instagram, Facebook, and website.
Sales Associate
Porter Davis
05.2021 - 11.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Assisted customers with enquiries such as details of inclusions and upgrades available for each design range
- Assisted customers with narrowing down selection of home designs that would be suitable for their land size
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimising out-of-stock situations that could impact customer satisfaction.
Peer Support Worker
RMIT University, Melbourne City Campus
01.2019 - 08.2019
- Increased client engagement by actively listening and providing empathetic support during individual sessions.
- Enhanced group dynamics by facilitating peer support meetings, fostering a safe and supportive environment.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to clients'' needs.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Coordinated with various professionals to promote equitable learning opportunities and supported students' behavioural adjustments to improve social perceptiveness
Social Worker
Swinburne Wellbeing Clinic For Older Adults
12.2017 - 06.2018
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Provided crisis intervention services for clients experiencing acute mental health issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients suffering from dementia to settle into aged care residential facility
- Collaborated with another colleague to run a 10-week duration reminiscence group work that contributed to a research done by a Clinical Psychologist student
Education
Master of Social Work -
RMIT University
Melbourne, Vic12.2019
Bachelor of Mass Communication (Honours) (Advertising) -
Taylors University
Malaysia10.2015
Skills
- Customer Needs Assessment
- Product Sales
- Listening Skills
- Customer Service
- Negotiation Tactics
- Adapt to Diverse Groups
- Reliable and Punctual
- Excellent communication
Software
Microsoft Office Suite
Adobe Illustrator & Photoshop
Languages
English
Full Professional
Chinese (Cantonese)
Elementary
Chinese (Mandarin)
Elementary
Affiliations
- Painting
- Yoga
- Gardening
References
References available upon request.
Timeline
Sales Associate
Boutique Homes, ABN Group
10.2023 - Current
Sales Associate
Porter Davis
05.2021 - 11.2021
Small Business Owner
Urban Woof Pty Ltd
03.2021 - Current
Peer Support Worker
RMIT University, Melbourne City Campus
01.2019 - 08.2019
Social Worker
Swinburne Wellbeing Clinic For Older Adults
12.2017 - 06.2018
Master of Social Work -
RMIT University
Bachelor of Mass Communication (Honours) (Advertising) -
Taylors University
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