Joannie Watt
Marrara
Summary
Dedicated housekeeping professional with extensive experience at Novatel Mercure Hotel, excelling in guest relations and meticulous cleaning techniques. Proven ability to enhance guest satisfaction through attention to detail and adherence to health and safety standards. Skilled in chemical handling and committed to maintaining a pristine environment, ensuring a welcoming atmosphere for all guests.
As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.
Attentive individual with superior cleaning skills thanks to 11 years in Hotel, Commercial/Industrial cleaning sector. Reliable,hardworking and honest.
Overview
16
16
years of professional experience
Work History
House Keeping/Housekeeping Room Attendant
Novatel Mercure Hotel
06.2021 - Current
- Maintained high standards of cleanliness and sanitation in guest rooms and common areas.
- .Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Commercial Cleaner
Sterling Property Services
03.2017 - 05.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Maintained clean, neat, and professional entrances.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied wastebaskets to transport trash and waste to disposal area.
House Cleaner
White Glove Ceaning Services
08.2016 - 03.2017
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Adhered to professional house cleaning checklist.
- Emptied trashcans and transported waste to collection areas.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Housekeeping /Room Attendant/ Kitchen Hand
Burketown Pub
03.2009 - 08.2011
- Maintained cleanliness and orderliness of assigned guest rooms and common areas.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained cleanliness and organization of kitchen area to ensure efficient workflow.
- Assisted chefs with food preparation, ensuring adherence to hygiene standards.
- Collaborated with team members to streamline food delivery processes during peak hours.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
High School Diploma -
Talamban High School
Cebu City, Cebu - PhilippinesSkills
- Cleaning bathrooms
- Vacuuming and sweeping
- Mopping floors
- Waste disposal
- Chemical handling
- Bathroom maintenance
- Hospitality standards knowledge
- Housekeeping
- COVID-19 safety procedures
- Commercial cleaning
Timeline
House Keeping/Housekeeping Room Attendant
Novatel Mercure Hotel
06.2021 - Current
Commercial Cleaner
Sterling Property Services
03.2017 - 05.2021
House Cleaner
White Glove Ceaning Services
08.2016 - 03.2017
Housekeeping /Room Attendant/ Kitchen Hand
Burketown Pub
03.2009 - 08.2011
High School Diploma -
Talamban High School
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