Versatile Service Engineer, skilled at offering customers and dealers easy-to-understand guidance and actionable advice on product use or troubleshooting.
With the can do attitude, always eager to improve product quality and perception of it, as well as customer satisfaction.
Experienced professional on service engineering, working on technical support for more than ten years, always focused to improve field issues resolution skills, mainly on electrical/electronic and hydraulic diagnosis, trying to reduce machines downtime. Versatile, able to interact with people from different levels of the organization, dealing with annoyed customers and dealers. Excellent team member, can-do attitude, good people skills.