JOAO RAMIREZ
WOOLLOONGABBA,QLD
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I am committed, with initiative, leadership, high adaptability to change and willing to learning. I have teamwork skills and good interpersonal skills.
Overview
14
14
years of professional experience
Work History
Shift Leader
Guzman Y Gomez
Acacia Ridge, QLD
09.2022 - Current
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service
Restaurant el Morichal
Bucaramanga, Colombia
02.2015 - 11.2021
- Developed strategies to improve customer service levels.
- Compiled weekly reports on customer service performance metrics.
- Provided excellent customer service throughout each shift.
- Coached employees on proper customer service techniques.
Bartender
Bar and club Los cantores
Bucaramanga, Colombia
02.2010 - 11.2015
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Waiter
Restaurant el Morichal
Bucaramanga, Colombia
02.2012 - 01.2015
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
Education
English-as-a-Second-Language Education -
TAFE
South BankSkills
- Leadership
- Works well independently
- Collaboration
- Teamwork
- Problem resolution
- Fast-paced work environment
- Multi-tasking
- Organizational skills
- POS System Operation
- Customer Service Management
- Decision-making capabilities
- Interpersonal Communication
- Training Assistance
Additional Information
English (intermediate) - Spanish (native speaker)
Timeline
Shift Leader
Guzman Y Gomez
09.2022 - Current
Customer Service
Restaurant el Morichal
02.2015 - 11.2021
Waiter
Restaurant el Morichal
02.2012 - 01.2015
Bartender
Bar and club Los cantores
02.2010 - 11.2015
English-as-a-Second-Language Education -
TAFE
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