Joash Elvin Kumar
Melbourne,VIC
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
20
20
years of professional experience
Work History
Branch Manager
Beijer Ref Australia Pty Ltd
Melbourne, Victoria (VIC)
06.2024 - Current
- Assisted other branches when needed during peak periods or special projects.
- Monitored financial performance of the branch on a monthly basis.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Sales Representative (Key Account Management)
Realcold NZ Limited
Auckland, New Zealand
06.2009 - 06.2024
- Negotiated pricing contracts with customers to maximize profits.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Developed and maintained relationships with customers to ensure repeat business.
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Generated new sales leads through cold calling and networking activities.
Customer Service Representative
Gilmours NZ Group
Auckland, New Zealand
03.2005 - 05.2009
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Supported sales team members to drive growth and development.
Education
New Zealand Certificate in Electrical Engineering Level 3 - Electrical Engineering
Skills Update Training And Educational Group
New Zealand11-2023
NZ Certificate in Level 4 Welding - Welding
New Zealand School of Welding
New Zealand11-2021
Fiji School Living Certificate -
Korovuto College
Fiji Islands11-2002
Bachelor of Arts - Business Management - Incomplete 2007- 2009
Auckland University of Technology
New ZealandSkills
- Financial analysis
- Branch operations
- Customer acquisition
- Vendor management
- Team leadership
- Customer service
- Relationship building
- Sales strategies
- Problem resolution
- Time management
- Interviewing and hiring
- Effective communication
Affiliations
- • Playing and listening to music • Playing soccer • Watching rugby • Fishing • Making new friends • Traveling • Adventurous about learning new things • Helping in any situation
Accomplishments
10 years long service award by Realcold NZ Limited year 2021
References
References available upon request.
Timeline
Branch Manager
Beijer Ref Australia Pty Ltd
06.2024 - Current
Sales Representative (Key Account Management)
Realcold NZ Limited
06.2009 - 06.2024
Customer Service Representative
Gilmours NZ Group
03.2005 - 05.2009
New Zealand Certificate in Electrical Engineering Level 3 - Electrical Engineering
Skills Update Training And Educational Group
NZ Certificate in Level 4 Welding - Welding
New Zealand School of Welding
Fiji School Living Certificate -
Korovuto College
Bachelor of Arts - Business Management - Incomplete 2007- 2009
Auckland University of Technology