Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Manpreet Kaur

Canberra,ACT

Summary

Currently enrolled in ECT and experienced Early Childhood Teacher, who has a genuine passion to work with children to support their learning and holistic development through the gained experience of over 7 years in childcare, two years experience in teaching industry in India and Masters of Professional Accounting graduate from Central Queensland University with a broad knowledge of accounting and 3 years’ experience in Customer Service as well. An active listener, adaptable and learn quickly. Seeking an opportunity in a dynamic environment to develop skills. Keen to contribute expertise and help build team success

Overview

8
8
years of professional experience

Work History

Quality and Support Officer

YWCA Children's Center
06.2023 - Current
  • Performed root cause analysis to identify and resolve quality issues and defects of 12 services.
  • Conducted risk assessments to identify and mitigate potential quality issues within 12 before and after school care services.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Created and maintained quality management systems to align with industry standards.
  • Established and tracked quality department goals and objectives.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Conducted risk assessments to identify and mitigate potential quality issues.

Educational Leader

Guardian Childcare And Education
08.2018 - 06.2023
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills for team of 35.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Designed or used assessments to monitor children learning outcomes.
  • Conferred and resolved education-related issues and problems with students, parents and centre officials.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.

Manager

Englishwise Canberra
08.2017 - 09.2019
  • Managed and motivated a team of 35 employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Payroll Officer

AHS Hospitality
02.2016 - 08.2017
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Audited timesheets and payroll records for accuracy.

Education

Graduate Diploma ECT - Education

Southern Cross University
Gold Coast, QLD
12.2023

Diploma of Early Childhood -

Fox Training Academy
Online
09.2019

Diploma of Business -

CBTC
Canberra
08.2018

Master of Accounting - Accounting

Central Queensland University
Melbourne, VIC
07.2017

Skills

  • Employee Training
  • Presentation Design
  • Organizational Performance Evaluation
  • Knowledge of Quality Systems
  • Policy Reinforcement
  • Employee Recruitment
  • Total Quality Management
  • Customer Requirement Adherence
  • Quality Management Processes
  • Complaint Investigations
  • Pre-Implementation Audits
  • Process and Performance Improvement
  • Budget Preparation
  • Employee Performance Reviews
  • Write Reports

References

Lakshay Chadan| Manager ( Englishwise Canberra) | 0450 684 234

Anjali Arora| Manager (Guardian Forde) | 0429 689 758

Timeline

Quality and Support Officer

YWCA Children's Center
06.2023 - Current

Educational Leader

Guardian Childcare And Education
08.2018 - 06.2023

Manager

Englishwise Canberra
08.2017 - 09.2019

Payroll Officer

AHS Hospitality
02.2016 - 08.2017

Graduate Diploma ECT - Education

Southern Cross University

Diploma of Early Childhood -

Fox Training Academy

Diploma of Business -

CBTC

Master of Accounting - Accounting

Central Queensland University

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