Jobayer Ahmed
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shop Cleaner
National Bread and Biscuir Factory
06.2017 - 01.2018
Package Handler
National Bread and Biscuit Factory
01.2018 - 03.2018
Food Packer
National Bread and Biscuit Factory
04.2018 - 08.2018
Warehouse Packer
National Bread and Biscuit Factory
09.2018 - 07.2019
Shop Salesperson
National Bread and Biscuit Factory
08.2019 - 05.2020
IT Support Engineer
Banglalink Digital Communications
01.2020 - 04.2022
- Non Business hour IT Support
- Creating Trouble ticket through Helpdesk
- IT support through remote access (VNC)
- AOD VPN, Forticleint VPN , Bit Locker , Office 365 products, Laptop/PC configuaration ,
Network Operations Engineer
Banglalink Digital Communications
04.2022 - 06.2024
- Monitor, Understand, Prioritize and Diagnose errors in different network elements.
- Carry out 1st level maintenance according to fault severity
Coordinate with departments, internal and external to ensure successful implementation of work orders. - Maintain, follow up, and communicate with stakeholders for smooth network operation.
- Support emergency OM activities, planned activities and projects.
- Prepare daily health check reports of hosts running on Linux and Windows servers.
- Preparing daily System KPI reports added with root cause analysis of network fluctuation for better performance.
- Network security L1 support (EDR, IPS,PAM).
- Maintain, follow up, and communicate with stakeholders for smooth network operation.
Education
Master of Science - Network Systems
Swinburne University of Technology
Melbourne, VIC08.2026
Bachelor of Science - Electrical And Electronic Engineering
Ahsanullah University of Science & Technology
Dhaka, Bangladesh01.2022
Skills
- Customer Assistance
- Customer Service
- Honest and Dependable
- Time Management
- Multitasking Abilitiy
- Creative Thinking
- Ability to Lift 40 pounds
- Store maintenance
- Flexible Hours
- Professionalism
Availability
Monday and Tuesday -12pm-11:59pm
Other Weekdays ( Wednesday-Friday)- Anytime (Night and Morning)
Weekends- Anytime ( Night and Morning)
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Network Operations Engineer
Banglalink Digital Communications
04.2022 - 06.2024
IT Support Engineer
Banglalink Digital Communications
01.2020 - 04.2022
Shop Salesperson
National Bread and Biscuit Factory
08.2019 - 05.2020
Warehouse Packer
National Bread and Biscuit Factory
09.2018 - 07.2019
Food Packer
National Bread and Biscuit Factory
04.2018 - 08.2018
Package Handler
National Bread and Biscuit Factory
01.2018 - 03.2018
Shop Cleaner
National Bread and Biscuir Factory
06.2017 - 01.2018
Master of Science - Network Systems
Swinburne University of Technology
Bachelor of Science - Electrical And Electronic Engineering
Ahsanullah University of Science & Technology
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