Jobran Taouk
Melbourne,VIC
Summary
Dynamic retail professional with extensive experience at IGA Supermarket, excelling in operations management and employee development. Proven track record in boosting profitability through strategic planning and relationship building. Adept at project management and fostering high-performing teams, ensuring operational efficiency and exceptional customer service.
Overview
16
16
years of professional experience
Work History
Retail Store Owner
IGA Supermarket
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Multi-Unit Operation Manager
IGA Supermarket
03.2022 - 01.2023
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
- Streamlined supply chain processes leading to reduced lead times enabling prompt product availability in all locations.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Championed employee development initiatives such as skill-building workshops and team-building activities to foster a positive work culture for all staff members.
Project Manager
Square Meter Manufacturing
03.2018 - 06.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
General Manager of Operations
Tremendos for Trading
01.2015 - 04.2021
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Project Manager, Client Services
Bright Company Services
09.2014 - 04.2017
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
Assistant Store Manager
Spinneys Hazmiyeh Lebanon
10.2014 - 12.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Fresh Food Duty Manager
Spinneys Hazmiyeh Lebanon
10.2013 - 12.2014
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Manager
Bright Company Services
09.2011 - 12.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Front End Manager
Spinneys Hazmieh Lebanon
08.2011 - 09.2013
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Evaluated employee performance and made recommendations for improvements.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
Front End Supervisor
Spinneys Dbayeh Lebanon
07.2010 - 05.2011
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Cashier
Spinneys Dbayeh Lebanon
07.2009 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
MBA - Operations Management
AUL University of Lebanon
Lebanon 06.2013
Skills
- Store operations
- Employee scheduling
- Budget planning
- Merchandise planning
- Performance analysis
- Promotional planning
- Point of sale systems
- Store layout design
- Small business operations
- Relationship building
- Customer relations
- Project estimating
- Quality management systems
- Operations management
- Sales strategy development
- Project management
- Crisis management
- Employee development
- Business management
- Sales management
- Business development
- Strategic project planning
- Team leadership
- Customer service management
- Team building
- Operational efficiency
- Organizational skills
- Excellent communication
- Multitasking
- Problem-solving abilities
Timeline
Retail Store Owner
IGA Supermarket
07.2023 - Current
Multi-Unit Operation Manager
IGA Supermarket
03.2022 - 01.2023
Project Manager
Square Meter Manufacturing
03.2018 - 06.2021
General Manager of Operations
Tremendos for Trading
01.2015 - 04.2021
Assistant Store Manager
Spinneys Hazmiyeh Lebanon
10.2014 - 12.2016
Project Manager, Client Services
Bright Company Services
09.2014 - 04.2017
Fresh Food Duty Manager
Spinneys Hazmiyeh Lebanon
10.2013 - 12.2014
Operations Manager
Bright Company Services
09.2011 - 12.2014
Front End Manager
Spinneys Hazmieh Lebanon
08.2011 - 09.2013
Front End Supervisor
Spinneys Dbayeh Lebanon
07.2010 - 05.2011
Cashier
Spinneys Dbayeh Lebanon
07.2009 - 05.2010
MBA - Operations Management
AUL University of Lebanon
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