Jobson Dutra
Baldivis
Summary
Qualified Bus Operator with background of safe travel and transport. Bilingual professional knowledgeable in assisting passengers in distress, notifying dispatch of location and reporting suspicious activity.
Experienced with managing daily routes and ensuring passenger safety. Utilizes effective communication and problem-solving skills to handle diverse situations. Track record of maintaining vehicle standards and adhering to strict schedules.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bus Operator
Transdev WA
07.2023 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Operated large vehicles in difficult urban and rural conditions.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Bus Operator
Transdev / John Holland
01.2022 - 05.2023
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Worked different route every day based on changing passenger locations and destinations.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Bus Operator Trainer
Transit Systems
07.2017 - 01.2022
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Bus Operator
State Transit Authority
05.2013 - 07.2017
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Accepted and processed fares.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Attended training courses to build understanding of processes, techniques, and industry.
Restaurant Manager
Maroubra Junction Hotel
02.2012 - 05.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
2ic Restaurant Manager
Bavarian Bier Cafe
11.2010 - 02.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
General Manager & Licensee
West End Hotel Balmain (Merivale Group)
08.2009 - 10.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Assisted in recruiting, hiring and training of team members.
Bar Manager
Newtown Hotel – Freaky Tikki (Keystone Group)
03.2008 - 09.2009
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
Certificate IV - Work Health & Safety
Pinnacle Training Centre
Perth, WA05-2025
Certificate III - Transport & Logistics - Driving Operations
Apprenticeship And Traineeship
Sydney, NSW06-2016
Diploma - Business Management
Martin College
Sydney, NSW01.2010
Diploma - Screenwriting, Directing and Production
International Film School Sydney
Sydney, NSW01.2009
Bachelor of Arts - Marketing & Advertising
Belas Artes University
São Paulo, Brazil01.2004
Bachelor - Performing Arts
Lagoa University
01.1998
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Weather conditions adaptation
- Vehicle maintenance
- Traffic laws compliance
- Safe driving practices
- Safe driving skills
- Safety practices
- Impeccable safety history
Languages
Brazilian Portuguese - Native
Spanish - Fluent
Australian English - Fluent
Certification
- Certificate III in Transport & Logistics - Bus Operations June 2016
- Certificate IV in WHS - Pinnacle Training Centre - Perth May 2025
Timeline
Bus Operator
Transdev WA
07.2023 - Current
Bus Operator
Transdev / John Holland
01.2022 - 05.2023
Bus Operator Trainer
Transit Systems
07.2017 - 01.2022
Bus Operator
State Transit Authority
05.2013 - 07.2017
Restaurant Manager
Maroubra Junction Hotel
02.2012 - 05.2013
2ic Restaurant Manager
Bavarian Bier Cafe
11.2010 - 02.2012
General Manager & Licensee
West End Hotel Balmain (Merivale Group)
08.2009 - 10.2010
Bar Manager
Newtown Hotel – Freaky Tikki (Keystone Group)
03.2008 - 09.2009
Certificate IV - Work Health & Safety
Pinnacle Training Centre
Certificate III - Transport & Logistics - Driving Operations
Apprenticeship And Traineeship
Diploma - Business Management
Martin College
Diploma - Screenwriting, Directing and Production
International Film School Sydney
Bachelor of Arts - Marketing & Advertising
Belas Artes University
Bachelor - Performing Arts
Lagoa University
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