Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
Jocel Nugal

Jocel Nugal

Paralowie,SA

Summary

Proven to excel in high-pressure environments, I significantly increased sales and guest satisfaction scores at Food Master and Catering Company. My expertise in customer service and upselling techniques, alongside a knack for maintaining cleanliness and order accuracy, showcases my ability to enhance dining experiences and foster positive guest relations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Food Master and Catering Company
07.2016 - 10.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Account Executive Intern

Gopez Corporation
02.2015 - 08.2016
  • Delivered exceptional customer service by proactively identifying potential challenges and proposing effective solutions.
  • Boosted client satisfaction by promptly addressing inquiries and resolving issues.
  • Nurtured leads through consistent follow-up communication, converting prospects into long-term clients.
  • Assisted in proposal development process, crafting compelling pitches that secured new business opportunities.
  • Developed strong relationships with clients, resulting in increased account retention.
  • Assisted in the creation of sales presentations, showcasing the company''s products and services effectively.
  • Contributed to team success by consistently exceeding quarterly sales targets.
  • Collaborated with internal teams to ensure timely delivery of projects and campaigns for clients.
  • Conducted market research to identify new business opportunities and potential clients.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.

Housekeeper

Al Tamyoz Group OF Company
08.2011 - 10.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

Hotel And Restaurant Services - Food And Beverage And Accomodation

Guzman College OF Science And Techno
Manila, Philippines

Bachelor OF Sciences In Psychology -

University OF Southern Philippines Foundation
Cebu,city

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Handling complaints
  • Menu recommendations
  • Payment processing
  • Service prioritization
  • Food running
  • Memory retention
  • Complex Problem-solving
  • Table setting
  • Order accuracy
  • Accurate money handling
  • Active listening
  • Menu memorization
  • Time management
  • Performance improvement
  • Supply restocking
  • High volume dining
  • Table bussing
  • Tableside service
  • Dining area maintenance
  • Relationship management
  • Upselling techniques
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Beverage preparation
  • Ordering procedures
  • Sales techniques
  • Seating arrangements
  • Order management
  • Upselling
  • Table setting knowledge
  • Guest relations management
  • Inventory management
  • Food station setup
  • Order delivery practices
  • Bill computation
  • Food production
  • Food spoilage prevention
  • Basic math
  • Reliability and punctuality
  • Food handling safety
  • Check payment processing

Certification

  • Demonstrate ability to effectively engage to customers I.T Training Center Building, Right Wing I.T Park Baranggay Tibag Tarlac City Issuing Organization Febuary 22,2022
  • Contact Service NC 2
  • COMMUNICATE EFFECTIVELY ENGLISH FOR CUSTOMER SERVICE I.T Training Center Building, Right Wing I.T Park Baranggay Tibag, Tarlac City
  • PERFORM CUSTOMER SERVICE DELIVERY PROCESS I.T Training Center Building, Right Wing I.T Park Baranggay Tibag, Tarlac City

Languages

Tagalog,bisayan
Full Professional
English
Professional Working

Timeline

Waitress

Food Master and Catering Company
07.2016 - 10.2018

Account Executive Intern

Gopez Corporation
02.2015 - 08.2016

Housekeeper

Al Tamyoz Group OF Company
08.2011 - 10.2013

Hotel And Restaurant Services - Food And Beverage And Accomodation

Guzman College OF Science And Techno

Bachelor OF Sciences In Psychology -

University OF Southern Philippines Foundation

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Jocel Nugal