Jocel John Canillas
Pinagbuhatan,Philippines
Summary
Adept at delivering exceptional customer service and adept in charge reconciliation, my tenure at LA LOLA significantly enhanced client satisfaction. Skilled in both conflict resolution and delivery tracking, I excel in streamlining operations and boosting efficiency, evidenced by a 20% improvement in process turnaround times.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
LA LOLA
Mandaluyong City
10.2023 - Current
- Responsible for providing support to customers' needs, answering their questions about the company's products and services, and processing their requests
- Effective communication, conflict resolution, patience, and honesty
- Follow the company policies, procedures, or services of the company
- Responding to customer inquiries within company hours, with respect
- Processing orders and transactions
- Troubleshooting tech problems
- Help and support with installation, maintenance and upgrading of the product
- Handling complaints from the customers or the company
WAREHOUSE WORKER/PURCHASING CLERK
2goExpress
Pasig City
09.2021 - 01.2023
- Responsible for ensuring the safe receipt, storage, and dispatch of warehouse goods
- Taking delivery of shipments, checking for damage or missing items, and organizing storage
- Picking and packing items for dispatch
- Processing inbound and outbound shipments
- Preparing and verifying shipping documents
- Storing materials, scanning orders
- Helping the company with yearly auditing
- Receiving incoming goods and accepting or rejecting them in accordance with company procedures or policies
- And other duties that the warehouse required
CUSTOMER SERVICE OFFICER
Lartizan
Taguig City
08.2016 - 07.2018
- My primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (over the counter), or by using internet platforms such as social media
- Daily duties involve communication between the company and customers, and assisting with orders, complaints, errors, and lots of other queries
- Other duties are to make the customer happy and satisfied
Education
Diploma - Science of Tourism, Administration - office clerk
Montessori Professional College
Pasig03.2016
Skills
- Membership renewals
- Charge reconciliation
- Information protection
- Delivery tracking
- Loyalty promotion
- Program management
- Operation of office equipment
- Events organization
- Program execution
- Client assistance
- Catering management
Activities
- I love sports especially basketball and talking with friends.
- I love walking.
- I love playing with my kids and help them to learn to become good human beings.
- I'm good in communication, teamwork and I love to connect to other people.
- Respect and obey what their religion, beliefs, opinions and personalities and culture.
- Diplomacy and respect.
- Negotiation uses compromise and creative problem-solving to find mutually beneficial solutions that satisfy all parties.
Timeline
CUSTOMER SERVICE OFFICER
LA LOLA
10.2023 - Current
WAREHOUSE WORKER/PURCHASING CLERK
2goExpress
09.2021 - 01.2023
CUSTOMER SERVICE OFFICER
Lartizan
08.2016 - 07.2018
Diploma - Science of Tourism, Administration - office clerk
Montessori Professional College
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