Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Affiliations
Certification
Languages
References
Timeline
Generic

Jocelyn Dunbar

Pakenham,VIC

Summary

Dynamic professional with a proven track record at Uniting, excelling in client support and community engagement. Skilled in resume creation and customer service, I effectively connect individuals with essential resources, ensuring high satisfaction and successful outcomes. My strong interpersonal skills and attention to detail drive impactful solutions for diverse populations. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Emergency Food Relief Service

Uniting
Sale
01.2022 - 03.2022
  • Facilitated access to food vouchers and food bank resources for individuals experiencing homelessness.
  • Provided referrals to in-house counseling services to support clients' mental health needs.
  • Directed clients to external assistance programs for comprehensive support.
  • Delivered exceptional customer service while addressing client inquiries and concerns.
  • Coordinated housing solutions to help individuals secure stable living arrangements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Training – Business Admin & Placement for Community Service Course

Sale Neighbourhood House
01.2019 - 01.2021
  • Company Overview: SNH is a non-profit organization that offers adult education, workshops, and events.
  • Create templates for the organization's retention policy and business plan.
  • Reception duties.
  • Admin duties.
  • Answering the phone.
  • Customer service.
  • Knowledge of courses at the center.
  • Sit on the board or committee.
  • SNH is a non-profit organization that offers adult education, workshops, and events.
  • Prepared reports summarizing project progress and results for management review.
  • Maintained positive working relationships with fellow staff and management.

Job Coach

atWork Australia
01.2020 - 08.2020
  • Working with people who identity as having a disability
  • Working with clients from a CALD background
  • Referring to services for assistance and capacity building.
  • Creation of a resume and cover letter.
  • Identify barriers to employment.
  • Reverse market clients to local employers.
  • Knowledge of the local labor.
  • Strong knowledge of the local community service organizations.
  • Ability to network.
  • Customer service
  • Strong administrative skills.
  • Able to understand and follow the DEED.
  • Ensure clients meet the Mutual Obligation.
  • Assisted participants in understanding how their disability affects their ability to work.
  • Assisted job seekers in developing career goals and objectives.
  • Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
  • Collaborated with other professionals involved in providing services to job seekers.
  • Collaborated with employers to secure meaningful employment opportunities for clients.
  • Maintained accurate records of services provided to each client, including progress notes and case histories.
  • Maintained comprehensive database and file systems of supporting document, test scores and history information.

Laundry Services

Central Gippsland Health Service
01.2007 - 01.2015
  • Folding
  • Packing
  • Sorting and wrapping sheets
  • Managing an industrial washing machine to clean sheets, pillowcases, aprons, serviettes and hand towels.

Education

Some College (No Degree) - Business Administration And Management

TAFE VICTORIA AUSTRALIA
Sale, VIC

Some College (No Degree) - Business and Managerial Economics

TAFE VICTORIA AUSTRALIA
Sale, VIC

Some College (No Degree) - Management and Economics

Federation Training
Sale, VIC

Some College (No Degree) - Family And Community Services

TAFE GIPPSLAND
Bairnsdale, VIC

Some College (No Degree) - Family And Community Services

Partners Training Australia
Sale, VIC

Skills

  • Interpersonal skills
  • Administration skills
  • Microsoft Office
  • Accounts payable
  • Accounts receivable
  • Spreadsheet production
  • Data entry
  • Record keeping
  • Community engagement
  • Working with CALD Background
  • Working with people with disabilities
  • Disability Employment Services
  • Resume creation
  • Cover letter creation
  • KSC creation
  • Multi-tasking
  • Teamwork
  • Customer service
  • Time management
  • Organisational skills
  • Task management
  • Positive attitude
  • Empathy
  • Bilingual communication
  • Client assessment
  • Community outreach
  • Database management
  • Employment support
  • Networking skills
  • Communication skills
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Computer skills
  • Microsoft office
  • Networking
  • Planning
  • Communication
  • Attention to detail
  • Troubleshooting
  • Team building
  • Organization and time management
  • Customer relations
  • Analytical
  • MS office
  • Supervision and leadership
  • Team management
  • Basic math
  • PPE compliance
  • Leadership
  • Dependable and responsible
  • Research

Hobbies and Interests

  • Writing poems
  • Gardening
  • Recreational leisure
  • Reading inspirational books, Daily Bread

References

References are available upon request

Affiliations

I am passionate about building relationships with people from diverse backgrounds, and I support individuals in my community during times of need. I participate in a group dedicated to enhancing and promoting our values and culture within the community. People appreciate my involvement and collaborate with me to create a better place to live.

Certification

Car and license

Languages

English
Professional
Japanese
Limited

References

References available upon request.

Timeline

Emergency Food Relief Service

Uniting
01.2022 - 03.2022

Job Coach

atWork Australia
01.2020 - 08.2020

Training – Business Admin & Placement for Community Service Course

Sale Neighbourhood House
01.2019 - 01.2021

Laundry Services

Central Gippsland Health Service
01.2007 - 01.2015

Some College (No Degree) - Business Administration And Management

TAFE VICTORIA AUSTRALIA

Some College (No Degree) - Business and Managerial Economics

TAFE VICTORIA AUSTRALIA

Some College (No Degree) - Management and Economics

Federation Training

Some College (No Degree) - Family And Community Services

TAFE GIPPSLAND

Some College (No Degree) - Family And Community Services

Partners Training Australia
Jocelyn Dunbar