Jocelyn Engel
Rouse Hill,NSW
Summary
A seasoned Sourcing & Procurement leader and articulate communicator with extensive experience within the procurement, sourcing and category management environments. A motivated and determined professional with over 18 years experience coordinating various procurement initiatives within large organizations and across various industries (IT, Energy, Telecommunications, Not for Profit, Education).
Main objective is to assist organisations in leveraging procurement to get the best commercial outcome for the business. To leverage systems and a business partnering model to take stakeholders and partners on a journey to strengthen and improve relationships. Business Partner with fast-growing entrepreneurial experience amplifying and enhancing products and services to deliver solutions to internal and external clients and partners.
Overview
9
9
years of professional experience
Work History
Senior Procurement Business Partner
Western Sydney University
11.2023 - Current
- Managing the Division of Finance & Digital Services procurement team, including IT to deliver high-quality projects on time and within budget.
- Increased stakeholder satisfaction by streamlining business processes and implementing innovative solutions within procurement space.
- Providing input into upgrading and enhancements of P2P and S2C systems and processes.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Facilitating change management processes during current restructuring efforts, ensuring smooth transitions for new team members.
- Streamlining communication channels between the various business units to improve overall efficiency in sourcing & procurement activity.
- Delivered insightful reporting recommendations that informed key decision-making processes with stakeholders.
- Conducting market research, planning, and execution of new products and services that will benefit business.
- Collaborating closely with finance teams to develop accurate financial forecasts, allowing stakeholders and financial delegates to make informed decisions about future investments.
- Leading contract negotiations that will result in favorable terms for both parties while minimizing risk exposure for businesses.
- Preparing and presenting reports on status of projects and initiatives from procurement's perspective and highlighting risk and delays.
- Developing and implementing strategies to enhance vendor partner relations and improved SLA's.
- Implementation of processes to enforce compliance with partner agreements.
- Negotiating contracts with partners to give equitable terms to all parties.
- Staying informed on industry developments and market trends to gain competitive advantage.
- Training and guiding team members to maintain high productivity and performance metrics.
- Negotiating pricing and service offerings with customers and vendors to ensure best business outcomes.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Ensuring contracts are compliant and contracts are registered on GIPA - Government Information (Public Access).
- Conducting RFx process from request to tender, evaluation and awarding.
Sourcing & Procurement Business Partner - Indirect
Transgrid
01.2023 - 10.2023
- Implemented cost-saving initiatives, resulting in significant savings for the business
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Secured lucrative partnerships through effective negotiation tactics and relationship building skills.
- Enhanced overall productivity by conducting thorough analyses of existing P2P & S2C systems and recommending improvements.
- Identified opportunities to use technology and automation to enhance communication between internal stakeholders to ensure continuity.
- Implemented processes to enforce compliance with partner agreements.
- Liaised between partners and internal stakeholders to ensure correct due diligence and governance is followed.
- Negotiated contracts with partners to give equitable terms to all parties.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
- Evaluated productivity and quality of service and made recommendations for improvement to reach the short-term and long-term goals of the business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors/partners to decrease expenses and increase profit.
- Conducting RFx process from request to tender, evaluation and awarding.
Procurement Category Manager
TPG Telecom
07.2021 - 12.2022
- Procurement Lead on a $20 million Campaign Modernization & Intelligent Decisioning RFP, which had branched out into two RFP’s, one licensing and support and the other Organizational transformation & SI
- Completed Warehouse Consolidation Project as Procurement Lead for this project. Managed to negotiate a cost saving for this consolidation of $3.6 million, bringing total cost per annum down from $12.4 million to $8.8 million.
- Executed and completed Preceda Agreement to have payroll platform brought in-house in order to manage this system more efficiently and to decrease lead time to completing tasks in Payroll system. Although this Agreement did not allow for any cost savings, it did however ensure that People Experience and Payroll team is able to streamline their processes
- Procurement Lead for Managed Print Services (MPS) consolidation project which involved insuring that tlegacy TPG printing done in warehouse moved over to FujiXerox together with printing for Vodafone and other TPG brands
- Vendor/Supplier Management: End to end supplier onboarding and offboarding and ensuring long term strategic supplier relationships
- Ensuring suppliers are meeting their SLA’s and KPI's and conducting regular reviews.
- Ensuring agreements/contracts with suppliers have correct governance, and providing sufficient time and effort to negotiating renewals, pricing, work orders, etc
- Stakeholder Management: Supporting and assisting stakeholders with requirements and requests
- Planning category strategies with stakeholder to ensure alignment around sourcing and procurement.
- Regular sessions around current and upcoming initiatives to be highlighted early to ensure time and effort can be assigned to various initiatives
- Category Management: Develop and implement category plans
- Working with internal teams to ensure category plans are executed to ensure best outcomes for the organization
- RFx Process: Managing RFx process on behalf of stakeholders and driving best commercial outcome for the business by ensuring correct respondents are chosen, evaluation process is robust, pricing negotiations are run effectively and communicating outcomes of the process to various parties.
- Contract Management: Kicking off contract negotiations with vendors and working with stakeholders and legal team to ensure potential risks are minimal for the organization and contract or agreement aligns with organization’s contractual policies
- Managing negotiation process to end and ensuring that contracts are correctly executed
- Assisted with Procurement Transformation Project by reviewing policies and procedures, vendors and ensuring categories are updated to ensure correct data is available to transferred into Oracle Cloud.
- Reviewing Work Orders and ensuring terms and conditions of these Work Orders are aligned with the MSA.
- Conducting RFx process from request to tender, evaluation and awarding.
IT Procurement Lead
Blackwoods (A Division Of Westfarmers Industrial & Safety)
05.2019 - 06.2021
- SME /Project Lead for Procure to Pay project – providing insight and advice how best to automate current procurement process
- P2P system went live in January 2021.
- Implementing process for Asset Management and streamlining process.
- Team Leader to team of two procurement specialists.
- Managing teams workload and performance.
- Contract negotiations with hardware & software vendors and ensuring that the business receives the best value around goods and services for the IT catalogue.
- Ensuring SLA’s are in place to provide user’s and the business with best outcomes.
- Coordinating contracts for various IT Services within the business and liaising with legal team to ensure contract is in line with company policy before sign-off
- Continuously conducting market analysis to make sound decisions in identifying opportunities that will benefit the business
- Managing mobile fleet contract for the organisation
- Ensuring vendor onboarding/offboarding process is in line with procurement objectives and policy.
- Working with EUC Team to ensure we offer users the best possible device in order to carry out duties within spend limitations.
- Sourcing and Procuring of EUC catalogue items for the organisation
- Ensured that vendor SLAs were in favour of the business.
- Attending project meetings to ensure that procurement is across any new activity
- Often having to play an SME role as smaller projects within IT was upgrading legacy systems and often require procurement expertise.
- Working with IT Team to develop a process to best ensure assets are either returned to IT Team in order to be re-allocated to users if still under warranty and in in good working order, or disposed of in the correct manner if no longer under warranty
- Re-allocation of desktops and laptops created cost savings for the business
- Updating IT Catalogue within Service Now application to ensure users have the updated devices and pricing available to them
- Negotiating software renewals and conducting market research on new vendors in the market that can provide the same software at lower costs.
- Conducting regular audits on vendor pricing of catalogue and non-catalogue IT hardware and services
- Conducting RFx process from request to tender, evaluation and awarding.
IT Procurement Lead
BaptistCare NSW & ACT
09.2017 - 05.2019
- Managing mobile fleet (Laptops, desktops & mobile phones)
- Involved in mobile refresh project which involved sourcing and purchasing of new mobiles and replacing out of warranty devices
- Assisted with RFT for laptop refresh project. Managed responses from vendors and ensuring that offerings from vendors met evaluation criteria.
- Working with IT Manager around selection process.
- Implementation and managing procurement process for the Managed Print Services solution for the organisation.
- Ensuring that the MPS provider is providing the organisation with services as per scope and ensuring that the provider is meeting SLA's.
- Managing procurement requests for IT Infrastructure and services
- Managing disposal and disabling of IT Hardware and associated services
- Ensuring monthly mobile usage bill is consistent and raising concern with vendor when there are irregularities on the invoice
- Renewing Licenses and Support Agreements prior to expiration as per organisation contracts register and budget
- Conducting regular audits on pricing and invoices for procurement regulated contracts
- Liaising with internal customers regarding monthly reports, including mobile phone usage
- Establishing and ensuring IT hardware catalogue and policy for internal user is up to date and make amendments to the policy if and when required
- Providing management with relevant reporting on various categories of IT procurement using Excel.
Sales Operations Specialist
BRITISH TELECOMS AUSTRALASIA
05.2017 - 09.2017
- Responsible for sourcing and procurement of IT hardware, software and services for all IT Projects for sales teams
- Ensuring orders are processed to ensure delivery of project items happens by or before deadlines provided
- Salesforce Administration and providing support to members of the sales team and business in issues and queries relating to salesforce.
- Timely delivery of weekly sales performance reports and regular maintenance of sales progress. Ensuring that vendor database is up to date and doing regular pricing comparisons.
Order Management Specialist
Dimension Data Australia
12.2014 - 05.2017
- Key member of order management team and often performing team leadership role due to manager being based in Melbourne.
- Reviewing and ensuring that all hardware, software and services are being procured with best negotiations around pricing and service offerings.
- Escalating orders that are running behind for projects and working with project managers and the business to ensure that attainable project timelines are met
- Working closely with Managed Services and Professional Services division to ensure that resources are scheduled to meet project deadlines
- Ensuring vendors submit revised pricing for pricing catalogues and updating pricing catalogues on monthly base or when there are changes in pricing or refresh in hardware and/or services
- Attending regular meetings with stakeholders to manage expectations
- Attending contract negotiations and ensuring contracts are in line with organisational objectives
- Regularly reviewing vendors on database to ensure vendors are current.
Education
Ethical Procurement
The Chartered Institute of Procurement & Supply
Sydney, Australia03.2022
Modern Slavery
The Chartered Institute of Procurement & Supply
Sydney, Australia09.2021
Agile Project Management - Advanced
Dimension Data Learning Solutions
Sydney, Australia04.2021
Agile Project Management - Foundation
Dimension Data Learning Solutions
Sydney, Australia03.2021
Office Management & Technology - Business Administration And Management
Cape Peninsula University of Technology
Cape Town, South Africa01.2002
Skills
- Sourcing
- Procurement
- RFx Process
- Category Management
- Business Partnering
- Strategic Planning
- Operations Management
- Company processes and procedures
- GIPA - Government Information (Public Access) Act 2009
- Customer Relationship Building
- Team Leadership
- Modern Slavery
- Ethical Procurement
- Change Management
- AgilePM Practitioner - DDLS
- AgilePM Foundations – DDLS
- ServiceNow Fundamentals
Applications Used
- Service Now
- Share Point
- Salesforce
- SAP
- Ariba ibuy
- Oracle
- TechnologyOne
- Great Plains
- Clarity
- Microsoft Dynamics
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Personal Information
Title: Sourcing & Procurement Manager
References
Available upon request
Timeline
Senior Procurement Business Partner
Western Sydney University
11.2023 - Current
Sourcing & Procurement Business Partner - Indirect
Transgrid
01.2023 - 10.2023
Procurement Category Manager
TPG Telecom
07.2021 - 12.2022
IT Procurement Lead
Blackwoods (A Division Of Westfarmers Industrial & Safety)
05.2019 - 06.2021
IT Procurement Lead
BaptistCare NSW & ACT
09.2017 - 05.2019
Sales Operations Specialist
BRITISH TELECOMS AUSTRALASIA
05.2017 - 09.2017
Order Management Specialist
Dimension Data Australia
12.2014 - 05.2017
Ethical Procurement
The Chartered Institute of Procurement & Supply
Modern Slavery
The Chartered Institute of Procurement & Supply
Agile Project Management - Advanced
Dimension Data Learning Solutions
Agile Project Management - Foundation
Dimension Data Learning Solutions
Office Management & Technology - Business Administration And Management
Cape Peninsula University of Technology
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