Jocelyn Heron
Roleystone,WA
Summary
Driven by a passion for enhancing the wellbeing of assisted living residents, I excelled at People’s Church Frail Age by implementing innovative activities and events, boosting engagement by 30%. Leveraging skills in senior activities planning and team leadership, I fostered a welcoming environment, streamlined event coordination, and developed strong community partnerships, significantly improving resident satisfaction.
Overview
8
8
years of professional experience
Work History
Activities Coordinator- PCA
People’s Church Frail Age
03.2023 - 01.2024
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Developed strong relationships with community partners, expanding available resources for program offerings.
- Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Evaluated participant feedback to continuously improve programming quality and relevance.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
- Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
- Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Collected and transported specimens to prepare for lab testing.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
Multi Skilled Care Worker
YNA Your Nursing Agency
12.2022 - 03.2023
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Assisted in physical therapy exercises, helping patients regain mobility and strength over time.
- Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
- Delivered compassionate end-of-life care, providing comfort and support to patients and their families during difficult times.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided direct personal care and administrative services to clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
Personal Support Worker
Self Employed Provider For NDIS
02.2020 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Assisted with daily living activities, running errands, and household chores.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Coordinated transportation services for clients'' medical appointments or social engagements as needed.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
Community Support Worker
The Bethanie Group
01.2018 - 01.2020
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Tracked service activities and outcomes against outlined plans and goals.
- Approached issues proactively to best meet current and future community needs.
- Helped create comprehensive program to meet [Type] needs.
Multi Skilled Care Worker
Amana Living - Lefroy Care Centre, Bull Creek
12.2015 - 12.2016
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Remained alert to problems or health issues of clients and competently responded.
- Delivered compassionate end-of-life care, providing comfort and support to patients and their families during difficult times.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided direct personal care and administrative services to clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
Education
AEATS
Australian Employment And Training Services Skills
- Arts and crafts instruction
- Senior Activities Planning
- Calendar Management
- Special Needs Programming
- Resident support
- Event Promotion
- Conflict Resolution
- Team building
- Team Leadership
- Staff Training
- Music and Entertainment Coordination
Timeline
Activities Coordinator- PCA
People’s Church Frail Age
03.2023 - 01.2024
Multi Skilled Care Worker
YNA Your Nursing Agency
12.2022 - 03.2023
Personal Support Worker
Self Employed Provider For NDIS
02.2020 - 10.2022
Community Support Worker
The Bethanie Group
01.2018 - 01.2020
Multi Skilled Care Worker
Amana Living - Lefroy Care Centre, Bull Creek
12.2015 - 12.2016
AEATS
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