Jocelyn Johnson
Endeavour Hills,VIC
Summary
A dedicated creative Customer Service professional with knowledge of Visual Arts and design. Granted the leadership role as Art prefect in Killester College and currently studying design, a strong background with design and art. Committed to maintaining professional relationships to increase profitability and drive business results. High level in oral and written communication, active listening and analytical problem solving skills. Passionate about the arts, obtains knowledge on artist and different medias
Overview
4
4
years of professional experience
Work History
Front of House Employee
Soul Origin
07.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Registered guest information on database to maintain accuracy and tracking information.
Customer Service Cashier
Woolworths Supermarket
04.2020 - 07.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
Waitress/Barista
Hillside Pantry
02.2022 - 02.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Design (communication Design) - Design And Visual Communications
RMIT University
Melbourne, VIC11.2026
High School Diploma -
Killester College
Springvale, VIC10.2022
Skills
- Team Collaboration
- Training and Mentoring
- Teamwork and Collaboration
- Guest Inquiries
- Guest Service
- POS System Expertise
- Payment Processing
- Resolving Complaints
- Money Handling
Timeline
Front of House Employee
Soul Origin
07.2023 - Current
Waitress/Barista
Hillside Pantry
02.2022 - 02.2023
Customer Service Cashier
Woolworths Supermarket
04.2020 - 07.2023
Bachelor of Design (communication Design) - Design And Visual Communications
RMIT University
High School Diploma -
Killester College
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