Jocelyn Kramer
Bellmere,QLD
Summary
Experienced and highly efficient Team Member that's well established in fast-paced and challenging environments bringing an outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to learn with aptitude for applying new knowledge with skill and efficiency, apply knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Junior Team Member
Woolworths Supermarket
10.2023 - Current
- Increased team efficiency by streamlining communication and workflow processes.
- Assisted in project management for successful completion of various team assignments.
- Collaborated with cross-functional teams to achieve project milestones on time.
- Supported team members in identifying and resolving challenges, resulting in improved performance.
- Managed customer inquiries professionally, ensuring prompt resolution of concerns or issues raised during interactions.
- Implemented strategies to optimize resource allocation across multiple projects simultaneously.
- Handled administrative tasks such as, preparing reports, and maintaining files efficiently.
- Upheld a consistent track record of punctuality and reliability throughout tenure as a Junior Team Member.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
Casual Team Member
KFC
08.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted with inventory management for optimal stock levels and reduced waste.
- Improved team efficiency by assisting with scheduling and task delegation.
- Provided excellent customer service, resulting in increased repeat business.
- Collaborated with team members to maintain a clean, organized store environment.
- Handled cash transactions accurately, ensuring proper accounting of daily sales.
- Trained new team members on company policies, procedures, and best practices.
- Maintained safe food handling practices, ensuring compliance with health regulations.
- Supported cross-functional teams during busy periods to ensure smooth operations across the store.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor Of Engineering (Civil) (Honours) - Civil Engineering
UniSC
Petrie, QLDQueensland Certificate Of Education -
Tullawong State High School
Caboolture, QLD11.2023
Skills
- Adaptability and flexibility
- Respectful
- Emotional intelligence
- Problem-solving abilities
- Work well in a team environment as well as anonymously
- Attention to detail
- Demonstrates high work performance
- Customer service orientation
- Goal setting and prioritization
- Cross-functional collaboration
- Exercises a high level of integrity
- Collaboration and teamwork
- Leadership potential
- Continuous learning
- Organizational skills
- Effective communication
- Customer Service
- Cleaning
- Workplace Safety
- Heavy Lifting
- Positive Attitude
- Continuous Development
- Proficient in Software
- Flexible Schedule
- Area and Facility Cleaning
- Following Instructions
- Problem-Solving
- Conflict resolution
- Compassionate
Accomplishments
- Certificate II Automotive Vocational Preparation
- Certificate II Hospitality
- Certificate II Retail Services
- Certificate III Business
- Certificate IV Justice Studies
- RSA Certificate
- RSG Certificate
Timeline
Junior Team Member
Woolworths Supermarket
10.2023 - Current
Casual Team Member
KFC
08.2022 - 12.2022
Bachelor Of Engineering (Civil) (Honours) - Civil Engineering
UniSC
Queensland Certificate Of Education -
Tullawong State High School
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