Summary
Work History
Education
Skills
References
Qualifications Certifications
Timeline
Generic

Jocelyn Neal-Carey

North Mackay,Australia

Summary

Professional, dedicated and focussed Customer Service Representative / Administration Assistant with an outgoing personality and excels at prioritising, completing multiple tasks simultaneously and achieving project goals. Flexible and hard working with a strong drive to succeed

Work History

Optical Assistant

Local Eyes
Mackay , QLD
02.2024 - 12.2025
  • Assisted customers in selecting eyewear based on individual needs.
  • Provided support during eye examinations and performed preliminary tests.
  • Managed inventory levels and organized products in the retail space.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Optical Assistant

OPSM
Mackay , QLD
11.2022 - 01.2024
  • Assisted customers in selecting eyewear based on individual needs.
  • Provided support during eye examinations and performed preliminary tests.
  • Managed inventory levels and organized products in the retail space.
  • Educated clients about lens options and frame care techniques.
  • Coordinated appointments for eye exams and follow-up services.
  • Processed orders and ensured accurate prescription fulfillment.
  • Resolved customer inquiries and addressed concerns efficiently.
  • Collaborated with optometrists to enhance patient care experience.
  • Provided customer service to patrons in selecting the best eyewear for their individual needs.
  • Educated patients on proper care and handling of eyewear products.
  • Assisted with frame selection, lens measurements, and repairs of optical products.
  • Scheduled appointments for eye exams with optometrists.

Rental inspector

Raine and Horne
Mackay , QLD
01.2019 - 04.2022
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Conducted detailed building structure inspections to identify and resolve potential risks.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.

Customer Service/ Administration Assistant

CPR Training Services
01.2015 - 01.2018
  • Prior to commencement of training courses, I would prepare our training rooms ensuring appropriate lighting, ventilation & ambience.
  • Systematically ensured appropriate documentation was collated and available to each participant in accordance with company standardised administrative processes I had formulated.
  • Demonstrated effective communication & courtesy toward course participants ensuring orientation of amenities, refreshments and emergency protocols.
  • Organisation of training courses (i.e. preparation of specialised training equipment & resources for specific courses, preparation of certifications, communication of final notifications & course requirements to prospective participants).
  • Prompt receipting and payment of invoices.
  • Processing of course certificates and completion of training spreadsheets.
  • Friendly and prompt customer service.
  • Utilising the following programs: Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, QuickBooks.

Teacher Aide

Eimeo Road State School
02.2009 - 12.2017
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained safety and security by overseeing students in recess environments.

Casual Sales Assistant

Kelly & Macc Boutique
01.2013 - 01.2015
  • Ensured high levels of customer satisfaction through active listening in order to provide excellent service to ensure individual needs were catered for.
  • Maintained outstanding store condition and visual merchandising standards in preparing displays with appropriate lighting which helped to ensure the most appealing effect.
  • Welcomed and greeted customers in a courteous & kind manner without prejudice in accordance with Christian beliefs.
  • Managed point-of-sale processes.
  • Actively involved in the receiving of new shipments.
  • Kept up to date with product information to in order to accurately describe product features and benefits.
  • Methodically monitored Kelly & Macc Facebook page in order to promptly reply to customer enquiries.
  • Co-ordinated and organised styling for fashion parades and assisted models with backstage costuming and preparation.

Casual Sales Assistant

Sussan
Canelands, Mackay
01.2007 - 01.2009
  • Ensured high levels of customer satisfaction through active listening in order to provide excellent service to ensure individual needs were catered for.
  • Maintained outstanding store condition and visual merchandising standards in preparing displays with appropriate lighting which helped to ensure the most appealing effect.
  • Welcomed and greeted customers in a courteous & kind manner without prejudice in accordance with Christian beliefs.
  • Managed point-of-sale processes.
  • Actively involved in the receiving of new shipments.
  • Kept up to date with product information to in order to accurately describe product features and benefits.

Personal Assistant to Head of School

Queensland University of Technology
01.2002 - 01.2004
  • Reporting directly to the Head of Student Services.
  • Managed and maintained the Head of Schools diary and email account.
  • Filtered emails, highlighted & prioritised urgent correspondence.
  • Organised inbound emails into the appropriate folders and any relevant information to be copied into the correct file on the hard drive.
  • Ensured busy diary commitments, papers and travel arrangements were managed effectively including producing a daily folder with diary, necessary papers etc.
  • Scheduled on behalf of the Head of School meetings with key stakeholders and the committees and groups to which he was a member.
  • Ensured the Head of School was fully briefed on, or prepared for, any upcoming engagements he was involved in.
  • Received and directed visitors to numerous areas within the Department and provided information as required.
  • Fielded telephone calls and took messages for all supervisors and prioritised tasks in a fast-paced environment.
  • Utilised word processing, created spreadsheets and presentations using Microsoft Office.

Administrative Assistant

Cox Rayner Architects
01.1997 - 01.1999
  • Maintained accurate records of papers and electronic information & ensured confidentiality as appropriate on behalf of the Head of School.
  • Prepared correspondence on behalf of the Head of School, including the drafting of general replies.
  • Provided minutes of meetings as required and completed research on behalf of the Head of School.
  • Welcomed guests who were meeting with the Head of School with courtesy & provided refreshments and quality customer service.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Assistant

Daydream Island Resort
01.1996 - 01.1997
  • Provided administrative and office support activities for the Department Managers and Supervisors.
  • Fielding of telephone calls and taking messages for the Department Managers and Supervisors.
  • Taking of minutes for Department Managers and Supervisors meetings.
  • Word processing, creating spreadsheets and presentations.
  • Collating guest questionnaire forms and entering into Resort system.
  • Organised travel and accommodation arrangements for Department Managers for conferences and seminars.
  • Effectively assisted people from non-English speaking backgrounds using non-verbal forms of communication.

Personal Assistant

SBC Warburg / Pacific Investments Pty Ltd
, U.K.
01.1994 - 01.1996
  • Duties as per those mentioned in my administrative roles at Queensland University of Technology.
  • Corporate administration however was a fast-paced environment whereby I gained valuable organisational & interpersonal skills in connecting with a variety of clients and colleagues from diverse backgrounds in a foreign and multi-cultural environment.

Receptionist

Whitsunday Surveys Pty Ltd
01.1988 - 01.1991
  • Provided administrative and office support activities for the Department Managers and Supervisors.
  • Fielding of telephone calls and taking messages for the Department Managers and Supervisors.
  • Taking of minutes for Department Managers and Supervisors meetings.
  • Word processing, creating spreadsheets and presentations.
  • Collating guest questionnaire forms and entering into Resort system.
  • Organised travel and accommodation arrangements for Department Managers for conferences and seminars.
  • Effectively assisted people from non-English speaking backgrounds using non-verbal forms of communication.

Education

Certificate III - Education Support

TAFE
01.2004 - 01.2006

Senior Certificate -

Proserpine State High School

Skills

  • Customer Service Provider
  • Administrator
  • Friendly & helpful
  • Tolerant
  • Positive attitude
  • Professional
  • Efficient
  • Meticulous
  • Determined & motivated
  • Articulate
  • Immaculate presentation
  • Team orientated

References

  • Ms Jodie McDonald, Executive Personal Assistant to the Executive General Manager, Citytrain, Brisbane, 0410 620 835
  • Mrs Denise Randell, Lead Teacher, Autism Queensland, 4841 8300
  • Mr Rodger Powell, Managing Director, Tourism and Hospitality Services Australia, 0417 488 881

Qualifications Certifications

  • June Dally-Watkins Grooming, Deportment and Modelling Course
  • TAFE Cert III in Education Support
  • HLTAID003 Perform CPR & Provide First Aid certificate
  • Current Queensland Open Drivers License

Timeline

Optical Assistant

Local Eyes
02.2024 - 12.2025

Optical Assistant

OPSM
11.2022 - 01.2024

Rental inspector

Raine and Horne
01.2019 - 04.2022

Customer Service/ Administration Assistant

CPR Training Services
01.2015 - 01.2018

Casual Sales Assistant

Kelly & Macc Boutique
01.2013 - 01.2015

Teacher Aide

Eimeo Road State School
02.2009 - 12.2017

Casual Sales Assistant

Sussan
01.2007 - 01.2009

Certificate III - Education Support

TAFE
01.2004 - 01.2006

Personal Assistant to Head of School

Queensland University of Technology
01.2002 - 01.2004

Administrative Assistant

Cox Rayner Architects
01.1997 - 01.1999

Administrative Assistant

Daydream Island Resort
01.1996 - 01.1997

Personal Assistant

SBC Warburg / Pacific Investments Pty Ltd
01.1994 - 01.1996

Receptionist

Whitsunday Surveys Pty Ltd
01.1988 - 01.1991

Senior Certificate -

Proserpine State High School

Similar Profiles

CREATE PROFILE
Jocelyn Neal-Carey