Jocelyn Rice
Tapping,Australia
Summary
Motivated and compassionate aspiring Occupational Therapist currently studying at Edith Cowan University. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Centre Coordinator & Swim Teacher
Waterponyz Swim School
03.2023 - Current
- Taught swimming lessons to children, focusing on developing skills and confidence in the water
- Managed bookings and customer inquiries, providing excellent service and building rapport with parents and children
- Assisted in training staff on new software tools, ensuring seamless transitions and efficiency
- Played a key role in overseeing the transfer of over 300 students to other centres due to a temporary closure, ensuring minimal disruption to their learning
- Trained and mentored new swim teachers, sharing best practices to enhance their teaching techniques
Waitress
The Coffee Club
08.2022 - 08.2024
- Provided excellent customer service, greeting customers, and ensuring a positive dining experience
- Managed money handling and maintained cash register accuracy
- Assisted with food service, including drink preparation and stock rotation to ensure freshness and quality
- Supported peer training, helping new staff integrate into the team and adhere to the company’s service standards
Waitress
Caves House Hotel
09.2020 - 12.2021
- Delivered food service in a busy hospitality environment while maintaining high standards of cleanliness and customer care
- Assisted with event preparation, including function setup and breakdown, and ensuring all service areas were clean and organized
- Contributed to team operations, including resetting tables, and ensuring a smooth flow of service during peak times
Education
Bachelor of Occupational Therapy -
Edith Cowan University
12.2028
Year 12 Graduate -
Lake Joondalup Baptist College
10-2023
Skills
- Proficient in software tools (Deputy, iClass, Udio)
- Strong communication skills
- Leadership
- Staff training
- Collaboration
- Supportive work environment
- Time management
- Multitasking
- Adaptability to new technologies
- Problem-solving
- Conflict resolution
- Customer service
- Team coordination
- Attention to detail
- Multitasking and organization
- Clear communication
Volunteering And Accomplishments
Volunteer, Zero2Hero, Cape2Cape Trek, (Date), Contributed to the success of the Cape2Cape trek by assisting in event logistics and supporting participants throughout the journey., Raised awareness and funds for mental health initiatives, engaging with the community and spreading the message of mental well-being.
Certification
Swimming and Water Safety Teacher
Timeline
Centre Coordinator & Swim Teacher
Waterponyz Swim School
03.2023 - Current
Waitress
The Coffee Club
08.2022 - 08.2024
Waitress
Caves House Hotel
09.2020 - 12.2021
Bachelor of Occupational Therapy -
Edith Cowan University
Year 12 Graduate -
Lake Joondalup Baptist College
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