Jocelyn Singh
Greenvale
Summary
Detail-oriented professional with a Bachelor of Health Science and experience in healthcare and financial services. Expertise in managing complex information and supporting customers in fast-paced environments. Strong communication and problem-solving skills enable effective relationship building and accurate handling of sensitive data.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Senior Medical Scientist
SLEEP AND LUNG CARE
Greenvale
01.2022 - 01.2026
- Perform high-quality lung function testing in accordance with ATS guidelines, ensuring patient centered care
- Analyse and interpret clinical and physiological data to support evidence based outcomes.
- Conducted audits of raw respiratory test data compliance with ATS/ERS standard and produced to endure reports identifying areas for quality improvement
- Coordinated clinical workflows to ensure adherence to quality and regulatory requirements.
- Support the training and development of graduate and junior staff.
- Collaborate with clinicians and stakeholders to achieve service objectives.
- Maintain accurate records, technical documentation and operational reporting.
- Managed competing priorities in a fast-paced environment to ensure timely task completion. within a fast paced, high volume environment
- Provided comprehensive support to stakeholders, ensuring their needs were met with confidentiality and data integrity. while maintaining confidentiality and data integrity.
Mortgage Rentention Banker
NATIONAL AUSTRALIA BANK (NAB)
01.2021 - 01.2022
- Coordinated high volume customer enquiries and retention activities to enhance customer loyalty.
- Assessed customer needs and identified appropriate solutions to achieve positive outcomes.
- Investigated and resolved complex customer issues using sound judgement and problem solving skills.
- Resolved complex customer issues through sound judgement and problem-solving skills, improving customer satisfaction.
- Cultivated strong relationships with customers and internal stakeholders to foster collaboration and trust.
- Communicated complex information clearly to diverse audiences.
- Consistently met service, quality and performance targets.
- Maintained confidentiality and compliance with banking policies and procedures.
Education
Bachelor of Health Science -
Deakin University
Burwood, VIC 01.2021 - 01.2023
Skills
- Stakeholder management
- Critical Thinking
- Problem-solving skills
- Customer Service
- Inbound & Outbound Call Center Experience
- Active Listening
Timeline
Senior Medical Scientist
SLEEP AND LUNG CARE
01.2022 - 01.2026
Bachelor of Health Science -
Deakin University
01.2021 - 01.2023
Mortgage Rentention Banker
NATIONAL AUSTRALIA BANK (NAB)
01.2021 - 01.2022