Jocelyn Stephens
Victor Harbor,SA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Head Coffee Roaster
De Groot Coffee Co.
01.2022 - Current
- Increased production efficiency by optimizing roast schedules and streamlining workflow processes.
- Enhanced coffee quality by implementing precise roasting techniques and adjusting profiles as needed.
- Led barista workshops for staff members from both de Groot and associated accounts.
- Enhanced barista skills by conducting comprehensive training sessions on espresso extraction and milk steaming techniques.
- Maintained the operation of the roastery, including invoicing and communication with accounts.
- Participated in regular staff meetings to share feedback and discuss improvements.
- Roasting and packing deliveries for accounts.
- Fulfilling online orders and maintaining stock levels for website.
Shift Manager/Senior Barista
De Groot Coffee Co.
04.2020 - 01.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Barista
Pipi At Middleton
01.2016 - 06.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Provided exceptional customer service and built rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
Bachelor of International Development -
University of Adelaide
Adelaide, SA11.2024
Skills
- Team Leadership Abilities
- Effective Communication
- Problem Solving Abilities
- Training and Mentoring
Accomplishments
Faculty of Sciences Outstanding Academic Achievement Award
volunteer work
- Morocco Animal Aid (2019)
- Victor Harbor Gymnastics coach (2016-2019)
- Sindhu Development Foundation Nepal (2016)
References
References available upon request.
Timeline
Head Coffee Roaster
De Groot Coffee Co.
01.2022 - Current
Shift Manager/Senior Barista
De Groot Coffee Co.
04.2020 - 01.2022
Barista
Pipi At Middleton
01.2016 - 06.2019
Bachelor of International Development -
University of Adelaide
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