Jocelyn Strangman
Clifton Beach,QLD
Summary
Accomplished professional with a proven track record in financial management and crisis resolution, notably at Alassio Palm Cove. Skilled in partnership building and business development, I've enhanced customer loyalty and streamlined project execution, contributing significantly to organizational growth. Expert in verbal communication, my approach has consistently resulted in timely and efficient project completions and improved financial accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Management Rights
Alassio Palm Cove
11.2019 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Prepared and mailed invoices to guests/landlords, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Made outbound calls to vendors and landlords to discuss and resolve account needs.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
Registered Nurse
Cairns Base Hospital
02.2018 - 05.2019
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Project Management Coordinator
SEQ Property Maintenance
01.2008 - 01.2015
- Coordinated cross-functional teams to ensure smooth execution of complex projects from inception to completion.
- Facilitated meetings between team members and stakeholders to establish clear expectations and maintain alignment throughout the duration of the project.
- Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
- Established strong relationships with clients by maintaining open lines of communication and providing regular updates on project progress.
- Streamlined project processes by implementing efficient coordination strategies, resulting in timely completion of tasks.
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Maintained accurate financial records, contributing to company growth by enabling informed decision making.
- Managed tax preparation efforts, ensuring compliance with local, state, and federal regulations while minimizing liability exposure.
Education
Bachelor of Science - Nursing
University of Southern Queensland
Toowoomba, QLD11.2017
Skills
- Investigation techniques
- Crisis Management
- Partnership Building
- Time Management
- Verbal and written communication
- Business Administration
- Business Development
- Financial Management
- Work Planning and Prioritization
- Professional and Courteous
Timeline
Management Rights
Alassio Palm Cove
11.2019 - 01.2024
Registered Nurse
Cairns Base Hospital
02.2018 - 05.2019
Project Management Coordinator
SEQ Property Maintenance
01.2008 - 01.2015
Bachelor of Science - Nursing
University of Southern Queensland
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