Summary
Overview
Work History
Education
Skills
Other Employers of Note
References
Timeline
Generic

Jocelyn Williams

21 Foam St, Sunderland Bay,VIC

Summary

Dedicated to maintaining satisfied, engaged and diligent team members accomplished in pleasing customers. Knowledgeable in gathering and analyzing information, writing reports and updating logs. Good critical thinking, organizational and prioritization skills.

Overview

13
13
years of professional experience

Work History

Food and Beverage Supervisor

Ramada by Wyndham Resort
Phillip Island, VIC
06.2023 - Current
  • Acted as relief manager, fulfilling administrative duties, meeting and exceeding budgets, writing rosters, hiring team members.
  • Developed and implemented SOPs.
  • Trained new hires in proper food handling techniques and safety regulations.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Provided ongoing coaching and mentoring for employees, so that they may excel in their roles, with individuals gaining promotions.
  • Audited cash drawers at the end and beginning of each shift to verify accuracy of transactions.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional and safe.

Wedding Coordinator/Team Leader

Create Catering
Phillip Island, VIC
01.2023 - 06.2023
  • Coordinated and allocated equipment, supplies and staff for events.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Oversaw work of up to 12 staff seamlessly executing professional events.
  • Delegated daily tasks to team members to optimize group productivity in cafe style venues
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.

Conference and Events Co-Ordinator

Wyndham Destinations
Phillip Island, VIC
09.2022 - 01.2023
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Produced contracts and invoices for events and monitored fee collection.
  • Created program activities, agendas and budgets based on client requirements.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Implemented promotional strategies to maximize conference and convention attendees.

Front of House Team Member

Rusty Water Restaurant and Brewery
Phillip Island, VIC
06.2021 - 10.2022
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Monitored restaurant occupancy levels and addressed seating and service issues with urgency.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Reported food, equipment and liquor shortages weekly, to designated managment.

Herb Grower & Packer

Country Fresh Herbs
Cowes, VIC
06.2018 - 01.2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitor field conditions to determine crop readiness and sustainability.
  • Communicated with management to promote efficiency in daily operations.
  • Packing and preparation of orders for scheduled deliveries.

Bistro Department Manager

RSL Phillip Island
Cowes, VIC
12.2017 - 11.2018
  • Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Supervised team of 12 employees in licensed establishment, maintaining positive and productive atmosphere to enhance employee experience.

Receptionist

The Arnhem Club
Nhulunbuy, NT
10.2016 - 10.2017
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Coordinated and communicated with hundreds of clients daily to gather pertinent information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Processed payments and updated accounts to reflect balance changes.

Restaurant and Bar Manager

Western Gateway Hotel
Emerald, QLD
04.2016 - 10.2016
  • Identifying and gaining new contracts with vendors to decrease expenses and improve guest experience, as well as increasing revenue.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction,
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Managed accounts payable, accounts receivable and payroll.

Conferencing and Events Manager

TFE Hotels - Travelodge
Rockhampton, QLD
01.2015 - 03.2016
  • Designed contracts, collected fees and booked venues for events, as well as procuring new clients such as The Chambers Of Commerce, Beef Australia and South African Rugby touring teams.
  • Exceeding budgets regularly, on occasions by $40,000 monthly.
  • Selected event materials which aligned with clients' requests and vision.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Prepared, monitored, and maintained event and internal departmental budgets and exceeding fiscal targets.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Paid and settled vendors, venues, staff, and contracted services.
  • Managed catering services, audio-visual services, housekeepers and front office team members.

Conference and Events Coordinator

TFE Hotels - Adina Vibe Hotel
Darwin, NT
02.2013 - 01.2015
  • Planned, coordinated and executed weddings ,special events, and large scale corporate events.
  • Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
  • Boosted client satisfaction through administration of on-site service requests and effective management of event logistics, and receiving company award for excellence in customer service.
  • Capitalized on emerging trends in client markets to strategize methods and solutions.
  • Helped develop proposals for equipment and software purchases.
  • Developed team training matrix, and hands on supervision, driving successful event management.
  • Developed external and internal communications for key strategic initiatives.

Education

Certificate - CPR And First Aid

Emergency Training
03.2023

Bachelor of Agricultural Science - Equine Management

Melbourne University
Melbourne

Skills

  • Scheduling proficiency
  • Special event coordination
  • Planning
  • Collaboration
  • Service coordination
  • Verbal and written communication
  • Staff training

Other Employers of Note

Rosemont Stud - Manager

Timbertop Stud - Assistant Manager

LiveCorp - Livestock Officer

Crispen Bennett International Horse Transport - Flight / Quarantine Groom

Inside Racing Magazine - Freelance Journalist

References

Provided upon request.

Timeline

Food and Beverage Supervisor

Ramada by Wyndham Resort
06.2023 - Current

Wedding Coordinator/Team Leader

Create Catering
01.2023 - 06.2023

Conference and Events Co-Ordinator

Wyndham Destinations
09.2022 - 01.2023

Front of House Team Member

Rusty Water Restaurant and Brewery
06.2021 - 10.2022

Herb Grower & Packer

Country Fresh Herbs
06.2018 - 01.2022

Bistro Department Manager

RSL Phillip Island
12.2017 - 11.2018

Receptionist

The Arnhem Club
10.2016 - 10.2017

Restaurant and Bar Manager

Western Gateway Hotel
04.2016 - 10.2016

Conferencing and Events Manager

TFE Hotels - Travelodge
01.2015 - 03.2016

Conference and Events Coordinator

TFE Hotels - Adina Vibe Hotel
02.2013 - 01.2015

Certificate - CPR And First Aid

Emergency Training

Bachelor of Agricultural Science - Equine Management

Melbourne University

Similar Profiles

CREATE PROFILE
Jocelyn Williams