Jocelyn Zhang
Gold Coast
Summary
Accomplished Flight Attendant offering over 18 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm hardworking and passionate job seeker, detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
Work History
Private Jet Flight Attendant
Business Aviation Asia Ltd.
10.2018 - 06.2023
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- After receiving the flight mission, effectively communicate with clients about preferences and taboos, and customize the meal menu on the flight according to customer requirements.
- Send emails to the airline catering companies, arranging the crew transportation and accommodation, purchasing items by self based on the flight need, doing the cleaning job of the cabin before onboard and after flight finish, sorting all things out on the aircraft, and check out the supplies left onboard.
China Hainan Airlines Flight Attendant
Hainan Airlines
06.2006 - 07.2017
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Collaborated with flight crew to maximize smooth and safe flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Hong Kong Airlines Flight Attendant
Hong Kong Airlines
06.2005 - 06.2006
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor of Arts - Public Administration
University of International Business And Economics
Beijing, China07.2019
Skills
- Brand Promotion
- Crew Coordination
- Guest Services
- Food and Beverage Service
- Adult AED and CPR
- Verbal and Written Communication
- Public Interaction
- Coaching and Training
Timeline
Private Jet Flight Attendant
Business Aviation Asia Ltd.
10.2018 - 06.2023
China Hainan Airlines Flight Attendant
Hainan Airlines
06.2006 - 07.2017
Hong Kong Airlines Flight Attendant
Hong Kong Airlines
06.2005 - 06.2006
Bachelor of Arts - Public Administration
University of International Business And Economics
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