Jocelyne Albaladejo
Logan Reserve,QLD
Summary
I am a highly motivated community service professional, skilled at networking, creating support structures and building genuine rapport within respectful relationships.
I am a flexible and versatile team player, who maintains a sense of humor under pressure. My passion lies in contributing to the Community and my desire is to continue with a high quality of work ethic wherever I go.
I bring excellent communication skills, with a proven history of performing with integrity and efficiency. I also bring years of experience in leadership and administrative support roles.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Ingest Services
Merimbula, NSW
01.2022 - 01.2024
- Organized and maintained filing systems for sensitive documents.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Resolved customer complaints or answered customers' questions.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Processed invoices from vendors in a timely manner according to company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proofread correspondence before sending out on behalf of the executive team.
- Maintained updated knowledge through continuing education and advanced training.
- Answered 12 calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
Skills Coach
OzChild
Dandenong, VIC
01.2018 - 03.2021
- Coordinated with external organizations to arrange guest speakers or field trips related to skill development.
- Maintained case files and documented actions.
- Recommended additional resources such as books, websites or software programs that could be beneficial.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Created reports detailing the impact of the program on participants' skill development.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Drafted recommendations for changes in curricula or instruction techniques as needed.
- Collaborated with program staff to ensure that objectives were met within timelines.
- Monitored participants' progress to ensure they were meeting their goals.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Conducted assessments of participant needs and interests in order to recommend appropriate learning opportunities.
- Employed TFCO techniques to encourage student learning and build community within classroom.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Disability Support Worker
OzChild
Frankston, VIC
01.2015 - 11.2019
- Improved resident and staff engagement through group activities.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Advised family members on how best to provide care for disabled loved ones.
- Encouraged independence by teaching skills needed for everyday life.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Advocated for clients to resolve medical or personal crises.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed challenging behaviors through positive reinforcement techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Transported patients safely to social activities and doctors appointments.
- Administered medication according to doctor's orders and monitored side effects.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Documented services and collected required data for evaluation.
- Collaborated with other professionals to assess client needs.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
Family Support Worker
OzChild
Frankston, VIC
05.2013 - 07.2015
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Encouraged independence by teaching skills needed for everyday life.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Advocated for clients to resolve medical or personal crises.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Tracked patient or client care and followed through to provide service effectiveness.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Documented services and collected required data for evaluation.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Youth Worker
United Synergies (Youth Services)
Tewantin, QLD
01.2011 - 03.2013
- Developed positive relationships with clients by providing encouragement and support.
- Directed activities to promote growth in mental, emotional and educational areas.
- Maintained lists of resources helpful to clients.
- Connected individuals with relevant community resources and coordinated referrals.
- Assisted with the development of individual plans for each youth's academic success.
- Maintained accurate records and documented client data in company databases.
- Used calm, positive, and encouraging approach with youth.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Helped individuals address disabilities and put together career plans.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Offered key emotional support to special needs youth.
- Provided referrals to counseling services or other social service agencies when necessary.
- Performed assessments to determine individual limitations and strengths.
- Made referrals to utilize community resources for resident's needs.
- Provided emotional support and guidance to youths in difficult situations.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Guided clients through transition to independent living within community.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
Business Owner
Tara Landscape Services
Frankston South, Vic
01.1990 - 01.2010
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Kept records for production, inventory, income, and expenses.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Used strong issue resolution and communication skills.
- Scheduled maintenance activities for equipment used by the business.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Medical Reception & Terminology
Medical Administration Training
Sydney, NSW11-2020
Some College (No Degree) - First Aid And CPR
SouthCoast Careers College
Batemans Bay, NSW09-2020
Certificate II in Business -
Leap Training
11.2015
Certificate IV in Youth Work - Youth Services
Quest College
Maroochydore, QLD09-2012
Certificate III in Community Services - Family And Community Services
Quest College
Maroochydore, QLD05-2011
Skills
- Case Management Skills
- Enthusiastic and trustworthy
- Advocacy Skills
- Able to prioritize and manage heavy work load
- Conflict Resolutions
- Can work independently or as part of a team
- Excellent Interpersonal Skills
- Excellent time management skills
- Experienced in building trusting relationships
- Positive and confident communicator
- Correspondence Management
- Calendars Management
- Telephone Etiquette
- Office Administration
- Travel Administration
- Filing
- Attention to Detail
- Office Equipment Maintenance
- Bookkeeping
- Appointment Scheduling
- Data Entry
- Experienced in the non for profit sector
References
- Mr John Clarke, Director & Co-ordinator, Salvation Army Food Bank (Geelong, Vic), (03) 9789 5860, 0425 712 240
- Mrs Maya Alvear, Previous client for Family Support, Karingal Vic, 0411 604 875
- Ms Lisa Jones, Coordinator of Support Families Program, Oz Child, (03) 8796 0000
- Mr. Trent Harvison, Mentoring Program Coordinator, United Synergies, 0458 128 020
Affiliations
International cooking, urban gardening and herbs, reading, walking and enjoying the outdoors, travel and road trips, family and friendship groups.
Languages
French
Native/ Bilingual
Certification
Full QLD drivers licence
OH&S Certificate
Human Rights in Disability Services
Cross Cultural Awareness and Communication
Timeline
Administrative Coordinator
Ingest Services
01.2022 - 01.2024
Skills Coach
OzChild
01.2018 - 03.2021
Disability Support Worker
OzChild
01.2015 - 11.2019
Family Support Worker
OzChild
05.2013 - 07.2015
Youth Worker
United Synergies (Youth Services)
01.2011 - 03.2013
Business Owner
Tara Landscape Services
01.1990 - 01.2010
Some College (No Degree) - Medical Reception & Terminology
Medical Administration Training
Some College (No Degree) - First Aid And CPR
SouthCoast Careers College
Certificate II in Business -
Leap Training
Certificate IV in Youth Work - Youth Services
Quest College
Certificate III in Community Services - Family And Community Services
Quest College
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