JODI ALBAWAB
Sydney,NSW
Summary
Dynamic professional with a proven track record in customer service and financial transactions across diverse sectors. Recognized for delivering high-quality support as a Pharmacy Assistant, Money Transfer Agent, and Translator, while enhancing operational efficiency through expertise in regulatory compliance and inventory management. Known for exceptional multitasking, problem-solving abilities, and a steadfast commitment to accuracy under pressure. Aiming to leverage this diverse skill set in a government service role to contribute to client satisfaction and organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Money Transfer Agent
AUSTRALIAN EXCHANGE
BANKSTOWN, NSW
12.2023 - Current
- Processed international money transfers for clients, ensuring accuracy and timely transfer of funds.
- Provided foreign currency exchange services, offering competitive rates, and ensuring compliance with financial regulations.
- Assisted clients in completing all required documentation for money transfers, including verifying identities, and ensuring compliance with 'Know Your Customer' and 'Anti-Money Laundering' policies.
- Delivered exceptional customer service by addressing inquiries and resolving issues related to transfers or currency exchange. Regularly monitored exchange rates and transaction fees, advising clients on the best options for sending money abroad.
- Reconciled daily transaction records, ensuring accurate cash handling and reporting.
- Collaborated with financial institutions and partners to ensure the smooth processing of all transactions.
Pharmacy Assistant
DAY AND NIGHT CHEMIST
LIVERPOOL, NSW
02.2023 - 11.2023
- Translated medical and pharmaceutical information for non-English-speaking customers to ensure medication understanding.
- Delivered exceptional customer service by helping clients select products, answering inquiries, and offering guidance on pharmaceutical items.
- Ensuring adherence to company standards in managing external pharmacy tasks.
- Assisted pharmacists with daily tasks by preparing prescriptions and maintaining accurate records.
Education
HIGH SCHOOL CERTIFICATE -
LIVERPOOL GIRLS HIGH SCHOOL
Liverpool, NSW11-2023
Skills
- Proficient Customer Service
- Inventory Management
- Knowledge of Compliance Regulations
- Accurate Financial Transactions
- Rapid Problem Resolution
- Effective Task Management Under Pressure
- Accurate translation between languages
- Expertise in Software Applications
- Client Relationship Management
Accomplishments
- CERTIFICATE OF COMMENDATION
Languages
English
Full Professional
Arabic
Native/ Bilingual
Certification
- WORK WITH CHILDREN CHECK
Affiliations
Volunteer Teacher – Scriptures Teacher – NSW ISLAMIC SCRIPTURE PROGRAM
[05/2024 – Present]
- Teach religious studies and scriptures to students, fostering understanding of cultural and religious values.
- Develop and implement lesson plans based on the curriculum, engaging students in discussions and activities.
- Create a positive and inclusive learning environment, encouraging students to explore religious texts.
- Provide guidance and support to students in their academic and personal growth.
- Collaborate with school staff to ensure educational goals are met effectively.
Timeline
Money Transfer Agent
AUSTRALIAN EXCHANGE
12.2023 - Current
Pharmacy Assistant
DAY AND NIGHT CHEMIST
02.2023 - 11.2023
HIGH SCHOOL CERTIFICATE -
LIVERPOOL GIRLS HIGH SCHOOL
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