Jodi Bennet

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Organized paperwork such as charts and reports for office and patient needs.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

After moving from the Sutherland Shire to Wisemans Ferry, I started working at ‘Grub on the Green’ bistro with in the local Bowling Club in Wisemans Ferry, never working in a kitchen before this roll was a little daunting, but I quickly picked it up and was a good kitchen all rounder in no time

• Food preparation, Washing up, Unpacking orders, Taking the orders, Food service.
• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
• Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
• Managed time to juggle multiple tasks simultaneously with ease.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Plated and presented food following chef requirements.
• While working at Grub On The Green I offered to updated the menu design, and designed a spreadsheet to help improve the menu prices

I started working at the Special Order’s Desk at Kirrawee Bunnings is the 2nd busiest store in NSW it was a busy, challenging yet satisfying role

Bunnings Kirrawee carried at the time over 80,000 product lines on their shelves and it was my role at Special Orders is to have knowledge of all of them and to source and order in anything else that our customers require, from the correct size sink plug to ‘made to order’ doors & blinds, to new kitchens, bathrooms, garden sheds and boundary fencing

After approximately 12 months I was approached to start training to be a part of the management team, and that’s when I started as a G4 team leader with in the ‘In the Home’ department

I enjoyed my time at Bunnings, learnt a lot and grow as a person and mentor

• This role included, but was not restricted to opening or closing of the store, rostering, customer complaints, team member training, maintaining stock levels, overlooking ‘special orders’ and working anywhere I was needed with in the store, including check-outs and the café
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Systems: Oracle database, Outlook Express, Internet / Google search engines.

I joined Strikeforce after returning to the workforce from Maternity Leave, It was a small Merchandising Company, we where servicing around 8 companies within Bunnings, now over 3 years later they have grown and proudly represent over 20 companies. As the company grew so did my product knowledge and responsibilities.

As a Merchandiser it was my role to compete my daily duties as outlined in our online communications. I worked on my own, communication daily with my bosses with phone, email and text.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.

My role at Motion Technologies grew a lot over the years, I started off with simple front desk reception, but my skills and knowledge within the company grew and therefore, so did my responsibilities.

I became an office all-rounder helping in every area of the company, there was no job that was too big or small, from pick up the post, or freight form customs to maintaining the website and catalogue design

• Answering incoming phone calls, emails & faxes,
• Liaising with local and overseas suppliers.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Collaborated with various departments to complete assigned tasks.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.

As the Functions & Membership Officer, and general office all-rounder at The Rugby Club

I was the first point of contact with in the club, I’m required to manage my time effectively between answering incoming calls, meeting and greeting members and guests, overseeing the booked functions, booking functions, maintaining the membership data base, distribution invoice and receiving payments, while lending a helping hand throughout the other areas of the Club, including the Dining room and Bar

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Booking and overseeing function and events, Entering function accounts into MYOB, Processing payments, Maintaining and updating the Web site, Designing advertising forms and flyers, Maintaining the membership system, Answering incoming enquires and bookings, via phone and email, Handling member and guest inquires and complaints
• Streamlined event planning processes for increased efficiency and reduced costs.
• Handled unexpected challenges and last-minute changes with poise, adapting quickly to ensure a successful event outcome.
• Managed budgets and negotiated contracts with vendors to ensure cost-effective event solutions.