Jodi Brouwer
Kingscliff ,NSW
Summary
Hardworking employee with customer service, multitasking and administrative abilities. Organized and motivated to apply my exceptional organizational skills in various environments. Skilled in working under pressure and adapting to new situations and challenges.
Overview
27
27
years of professional experience
Work History
Airbnb Owner/Host
Self Employed
Kingscliff, NSW
01.2018 - Current
- Create detailed listings on Airbnb with photos and accurate descriptions of the property amenities for three apartments
- Oversee all operations involved in running three airbnb properties in an overseas location from my home
- Respond to guest enquiries and complaints in a timely manner by phone, email, or text
- Maintain an organized spreadsheet for tracking bookings, payments and cancellations
- Manage daily operations of the properties including staff, daily cleans, scheduling maintenance
- Respond and resolve customer service issues quickly and professionally when they arise
Travel Consultant
Bali Retreats Pty Ltd
Coolangatta, QLD
08.2012 - 12.2016
- Create itineraries for customers, including flight bookings and hotel reservations
- Respond promptly to customer inquiries, issues and complaints via phone or email and found effective solutions when required
- Work closely and assist other team members within a small work space
Product Developer - Accessories
Billabong
Burleigh Heads, QLD
04.2004 - 07.2010
- Create detailed design specifications to supply proto types and samples for sales representatives within a restricted time frame
- Effectively communicate all new design specifications to suppliers
- Liaise daily with overseas and domestic suppliers in relation to style details and arranging swatches
Purchasing Clerk/Shipping Co-ordinator
Billabong
Burleigh Heads, QLD
11.2000 - 04.2004
- Process all brands domestic purchase orders into AS400 system within strict time frames whilst ensuring 100% accuracy
- Manage all suppliers commit dates and keep AS400 system updated accordingly for other departments information
Receptionist
Billabong
Burleigh Heads, NSW
06.1999 - 04.2004
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Responsible for petty cash and banking entry
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
Receptionist/Customer Co-ordinator
Bartercard
Southport, QLD
03.1997 - 06.1999
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Scheduled appointments and maintained and updated appointment calendars
Education
Certificate III in Office Administration & Financial Skills - Office Administration
Illawarra Institute Of Technology
Nowra, NSW12-1996
High School Diploma -
Bomaderry High School
Bomaderry, NSW12-1994
Skills
- Strong analytical and organizational skills
- Excellent interpersonal skills and phone manner
- Ability to work well in a team environment
- Exceptional time management and multi tasking skills
- Meticulous attention to detail and work well under pressure
- Overcoming issues and solving problems
- Producing work with quick turnaround times
- Advance proficiency in Microsoft Office Applications
References
References available upon request.
Timeline
Airbnb Owner/Host
Self Employed
01.2018 - Current
Travel Consultant
Bali Retreats Pty Ltd
08.2012 - 12.2016
Product Developer - Accessories
Billabong
04.2004 - 07.2010
Purchasing Clerk/Shipping Co-ordinator
Billabong
11.2000 - 04.2004
Receptionist
Billabong
06.1999 - 04.2004
Receptionist/Customer Co-ordinator
Bartercard
03.1997 - 06.1999
Certificate III in Office Administration & Financial Skills - Office Administration
Illawarra Institute Of Technology
High School Diploma -
Bomaderry High School
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