Jodi Cooke
Gymea Bay ,NSW
Summary
Successful Business Owner with proven independent decision making skills and sound judgement. Excellent in client relationship building and client care, boosting revenue and client satisfaction. Skilled in team collaboration and personalised service with diverse demographics. I consistently delivered high-quality services, fostering a loyal clientele and enhancing customer experience.
Overview
27
27
years of professional experience
Work History
Beauty Therapist /Business Owner
Beauty Addiction By Jodi
01.2019 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal realability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
Beauty Therapist Business Owner
Beauty Addiction By Jodi
03.2003 - 12.2018
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
- Collaborated with local businesses to create cross-promotional partnerships that benefited both parties involved while increasing visibility within the community.
- Organized special events such as promotional days or charity fundraisers to engage the local community and foster brand awareness.
- Negotiated favorable contracts with suppliers to secure competitive pricing on salon products without compromising quality.
- Trained new team members on salon procedures, product knowledge, and customer service best practices to ensure consistent quality across all services.
- Enhanced overall salon aesthetics by overseeing regular interior updates, creating a welcoming atmosphere for clients.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Senior Beauty Therapist
Sheer Perfection
04.2000 - 07.2003
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
- Developed strong relationships with vendors to negotiate pricing discounts on products, benefiting both the salon budget and clientele''s experience.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Optimized appointment scheduling system by implementing online booking options for enhanced convenience to clients.
Pharmacy Assistant
Southgate Pharmacy
07.1997 - 04.2000
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
Education
Diploma - Beauty Therapy
Grey Collage
Rockdale, NSW11.2000
High School Certificate -
Gorokan High School
Gorokan, NSW12.1990
Skills
- Client Relationship Building
- Customer Consultation
- Organization and Multitasking
- Customer Needs Assessment
- Relationship building and management
- Event Promotion
- Team Collaboration
- Sales proficiency
- Team Collaboration
- Esthetics
- Brand Promotion
- Event Planning
- Report Generation
- Beauty Treatment Recommendation
- Team Collaboration
- Facial Hair Removal
- Tool, Equipment, and Surface Sanitizing
- Facials and makeup applications
- Anti-aging treatments
- Waxing and hair removal techniques
- Advanced facial treatments
- Chemical peel experience
- Expert massage techniques
Timeline
Beauty Therapist /Business Owner
Beauty Addiction By Jodi
01.2019 - Current
Beauty Therapist Business Owner
Beauty Addiction By Jodi
03.2003 - 12.2018
Senior Beauty Therapist
Sheer Perfection
04.2000 - 07.2003
Pharmacy Assistant
Southgate Pharmacy
07.1997 - 04.2000
Diploma - Beauty Therapy
Grey Collage
High School Certificate -
Gorokan High School
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