Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Heap

Leichhardt,NSW

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

27
27
years of professional experience

Work History

Shop Assistant

Take Away Shop
Marrickville, NSW
02.2020 - 07.2022
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Conducted regular inventory checks to ensure accurate stock levels.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Handled returns and exchanges according to company policies.
  • Operated equipment and tools in full accordance with safety procedures.

Cook

Pisco Sour Cafe
Sydney, NSW
02.2018 - 06.2022
  • Organized storage areas for efficient usage of space.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Received and stored food and supplies.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.

Cashier

Pan Dora Bakery
Marrickville, NSW
03.2016 - 01.2018
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.

Waitress

Town Hall Hotel
Newtown, NSW
02.2014 - 02.2016
  • Filled condiments and napkin containers during slack periods.
  • Greeted customers and provided menus.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Presented food and beverages to guests at tables.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Performed basic math calculations when computing bills for customers' meals.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Cook

Empire Cafe
Dulwich Hill, NSW
03.2009 - 07.2012
  • Organized storage areas for efficient usage of space.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Received and stored food and supplies.
  • Made meals in accordance with company standards and requirements.

Waitress

Court House Hotel
Newtown, NSW
11.2007 - 02.2009
  • Filled condiments and napkin containers during slack periods.
  • Greeted customers and provided menus.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Presented food and beverages to guests at tables.
  • Performed basic math calculations when computing bills for customers' meals.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Served food and beverages to patrons and confirmed complete orders.
  • Communicated daily specials to customers.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.

Waitress

Annandale Hotel
Annandale, NSW
02.2007 - 11.2007
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Presented food and beverages to guests at tables.
  • Provided accurate change for cash transactions using a cash register system.
  • Took orders for food and drinks and delivered them to guests.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Sandwich Hand

A1 Cfe ABC station
Ultimo, NSW
04.2005 - 09.2007
  • Followed all company policies and procedures related to the safe handling of food products.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered guest questions, delivering most accurate and updated information available.
  • Cleaned and maintained work area, including counters and equipment.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Performed opening and closing duties such as setting up workstations, restocking items.

Cook

Bella Ciao Cafe
Sydney, NSW
05.2003 - 03.2005
  • Organized storage areas for efficient usage of space.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Supervised and trained kitchen staff on proper preparation techniques.

Cook

The Green Iguana Cafe
Newtown, NSW
08.2001 - 01.2002
  • Organized storage areas for efficient usage of space.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Received and stored food and supplies.
  • Made meals in accordance with company standards and requirements.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Shop Assistant

B.P. Service Station Regents Street
Redfern, NSW
02.2001 - 06.2001
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Conducted regular inventory checks to ensure accurate stock levels.
  • Prepared job spaces by unloading trucks, placing ladders and setting up protective equipment.
  • Assisted parts personnel with managing inventory, receiving and stocking.
  • Handled customer phone calls, providing product information and stock availability.
  • Utilized product knowledge to make recommendations to customers based on their needs.

Bar Attendent

Redfern R.S.L.
Redfern, NSW
09.2000 - 12.2000
  • Removed empty bottles and trash, keeping work areas clear and sanitary.
  • Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
  • Effectively multitasked within fast-paced environment.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Complied with local and state liquor and food handling laws and regulations.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Assisted customers as needed, providing excellent service and support.
  • Collected and processed payments via cash and credit card.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Checked identification of customers to verify age requirements for the purchase of alcohol.
  • Managed ice supply, ensuring bars were adequately stocked throughout shifts.

Cook

The Bakery Cafe
Marrickville, NSW
07.2000 - 09.2000
  • Organized storage areas for efficient usage of space.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Made meals in accordance with company standards and requirements.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Received and stored food and supplies.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Waitress

Eden Cafe
Newtown, NSW
03.2000 - 05.2000
  • Presented food and beverages to guests at tables.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided accurate change for cash transactions using a cash register system.
  • Took orders for food and drinks and delivered them to guests.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Prepared checks accurately and processed payments promptly.
  • Set up tables in between patrons to reduce wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Served food and beverages to patrons and confirmed complete orders.

Travel Consultant

Mountain High Travel
Naranburn, NSW
01.1998 - 12.1999
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Provided customers with detailed information about travel destinations and packages.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
  • Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
  • Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
  • Developed personalized travel itineraries based on clients' preferences and budget.
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
  • Participated in trade shows and networking events to promote company services.

Waitress

Park Royal Plaza
Potts Point, NSW
03.1995 - 12.1997
  • Greeted customers and provided menus.
  • Filled condiments and napkin containers during slack periods.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented food and beverages to guests at tables.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Performed basic math calculations when computing bills for customers' meals.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Replenished beverages when necessary.
  • Enforced safety guidelines for employees and patrons of the restaurant.

Education

Certificate 3 in Retail Service - Cert3 in Retail Service (soa)

Tafe N.S.W.
Sydney, NSW
01-2016

Certificate 4 in Community Service and Youth Work - Cert4 in Community Service And Youth Work

Tafe N.S.W.
Sydney
01-2013

Certificate 2 in Travel Consultancy - Cert 2 in Travel Consultancy

Tafe N.SW.
Sydney
01-1998

Certificate 2 - Cert 2 in Hospitality

Tafe N.S.W.
Sydney
01-1996

Skills

  • Customer engagement
  • Stock replenishment
  • Safety procedures
  • Product knowledge
  • Customer service
  • POS systems
  • Adaptability and flexibility
  • Cash handling

Timeline

Shop Assistant

Take Away Shop
02.2020 - 07.2022

Cook

Pisco Sour Cafe
02.2018 - 06.2022

Cashier

Pan Dora Bakery
03.2016 - 01.2018

Waitress

Town Hall Hotel
02.2014 - 02.2016

Cook

Empire Cafe
03.2009 - 07.2012

Waitress

Court House Hotel
11.2007 - 02.2009

Waitress

Annandale Hotel
02.2007 - 11.2007

Sandwich Hand

A1 Cfe ABC station
04.2005 - 09.2007

Cook

Bella Ciao Cafe
05.2003 - 03.2005

Cook

The Green Iguana Cafe
08.2001 - 01.2002

Shop Assistant

B.P. Service Station Regents Street
02.2001 - 06.2001

Bar Attendent

Redfern R.S.L.
09.2000 - 12.2000

Cook

The Bakery Cafe
07.2000 - 09.2000

Waitress

Eden Cafe
03.2000 - 05.2000

Travel Consultant

Mountain High Travel
01.1998 - 12.1999

Waitress

Park Royal Plaza
03.1995 - 12.1997

Certificate 3 in Retail Service - Cert3 in Retail Service (soa)

Tafe N.S.W.

Certificate 4 in Community Service and Youth Work - Cert4 in Community Service And Youth Work

Tafe N.S.W.

Certificate 2 in Travel Consultancy - Cert 2 in Travel Consultancy

Tafe N.SW.

Certificate 2 - Cert 2 in Hospitality

Tafe N.S.W.

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Jodi Heap