Jodi Henderson
Gold Coast,QLD
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Residental Care Worker
Southern Cross Support Services
04.2023 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
Bartender
Hervey Bay Rsl
01.2020 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Monitored customers and searched for violations of gaming regulations
- Took customer bets, paid out winnings and collected losing bets.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Collected fees for services and games, managing cash daily maintaining compliance with qld gambling laws.
Bar Attendant
Hervey Bay Hotel
01.2019 - 01.2021
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Processed $[Amount] in customer monetary transactions daily and balanced register at end of shift.
- Operated POS system to collect payments from customers.
Bar Attendant
Bay Central Tavern
01.2018
- All aspects of bar work, Cash handling, Waiter, Customer service, Cleaning duties
Bar Attendant
Hennesey Nightclub/Lansdown Road Tavern
01.2018
- All aspects of bar work, Cash handling, Waiter, Customer service, Cleaning duties
Sales Assistant
Liquorland
01.2016
- POS system, cash handling, banking, counting float, Merchandising, Stock replenishing, Stocktaking, Customer service, General housekeeping, Opening & losing of store
Bartender
Platinum Nightclub
01.2015
- Bar Supervisor, Greeting guests, Making cocktails, Greeting VIP guests to familiarize them with the VIP facilities, Club & product promotion, Cash handling, POS system & EFTPOS, General housekeeping
Bar Attendant
The Victory Hotel
01.2016 - 01.2018
- All aspects of bar work, Cash handling, Waiter, Customer service, Cleaning duties, Promotional work, Bottle Service
Bar Attendant/Waitress
Sin City Nightclub
01.2016 - 01.2018
- All aspects of bar work, Cash handling, Waiter, Customer service, Cleaning duties, Promotional work, Bottle Service
Bar Attendant
The Grand Hotel
01.2016 - 01.2018
- All aspects of bar work, Cash handling, Waiter, Customer service, Cleaning duties, Promotional work, Bottle Service
Bar Attendant
Shooters Night Club
01.2016 - 01.2018
- All aspects of bar work, Cash handling, Waiter, Customer service, Cleaning duties, Promotional work, Bottle Service
Skills
- Conflict Management
- Customer Service
- Inventory Management
- Liquor Management
- Receipt Balancing
- Menu Recommendations
- Drink Preparation
Skills Personal Attributes
- Excellent computer skills
- Extensive customer service experience
- Great at working as part of a team or independently
- Reliable, hardworking and a quick learner
Qualifications Licenses
- Drivers Licence & reliable vehicle
- Responsible Service of Alcohol
- Responsible Service of Gambling
- Certificate III in Retail
References
Kurtis Lawson, Bay Central Tavern, 0448 587 189 Matt Daniel, Shooters, 0478 749 079
Timeline
Residental Care Worker
Southern Cross Support Services
04.2023 - Current
Bartender
Hervey Bay Rsl
01.2020 - 04.2023
Bar Attendant
Hervey Bay Hotel
01.2019 - 01.2021
Bar Attendant
Bay Central Tavern
01.2018
Bar Attendant
Hennesey Nightclub/Lansdown Road Tavern
01.2018
Sales Assistant
Liquorland
01.2016
Bar Attendant
The Victory Hotel
01.2016 - 01.2018
Bar Attendant/Waitress
Sin City Nightclub
01.2016 - 01.2018
Bar Attendant
The Grand Hotel
01.2016 - 01.2018
Bar Attendant
Shooters Night Club
01.2016 - 01.2018
Bartender
Platinum Nightclub
01.2015
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