Jodi Landers-Glasson

Conducted annual audit preparations.

Created systems for tracking paperwork.

Conducted month-end audits to ensure accuracy and compliance.

Delivered consistent support to Vice Director on a day-to-day basis.

Developed proposals for contracts.

Managed booking system to optimize scheduling.

Executed post-service check-ins to enhance customer experience.

• Managed leasing operations.
• Streamlined communication processes to enhance service efficiency and client engagement.
• Conducted daily banking tasks as needed.
• Managed timely resolution of insurance claims.
• Facilitated training programs for incoming staff.
• Streamlined maintenance processes through effective arrangement.
• Prepared various legal documents including Breaches and Entry Notices.
• Generated accurate QCAT documentation.
• Provided representation for clients during QCAT hearings.
• Oversaw arrears control processes.
• Executed comprehensive inspections.

• Optimized customer interactions.
• Managed claim documentation accurately.
• Facilitated onboarding process by training newly hired employees.
• Streamlined maintenance planning.
• Finalized legal documents such as Breaches, Entry Notices, and Notices to Leave.
• Generated accurate QCAT documentation.
• Advocated for clients in QCAT proceedings.
• Handled arrears management tasks.
• Conducted thorough inspections to ensure compliance with safety standards.

• Managed kitchen operations efficiently.
• Conducted cleaning operations to uphold hygiene standards.
• Handled and mitigated situations with escalated behaviors.
• Facilitated resolution of escalated behavioral issues for clients.
• Developed itineraries for successful outings.
• Implemented risk management strategies to enhance project outcomes.
• Aided client in executing daily hygiene routines.
• Coordinated travel arrangements for clients.
• Administered medications in compliance with medical protocols.

• Ensured high-quality food preparation consistently.
• Maintained organized and clean workspace at the front till.
• Coordinated store opening tasks.
• Managed end-of-day store operations.
• Prepared and served meals in a fast-paced environment.
• Managed end-of-shift financial reconciliations.
• Elevated service quality.