Jodi Mason

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Provided services efficiently and with high level of accuracy.
• Increased customer service ratings through personable service.
• Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.
• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
• Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Oversaw day-to-day operations of 53-room hotel with staff of 10 employees.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

Motel Manager of 20 Room motel 3.5 Star

All management Duties

Minor Maintenance

Upgrading of property

Pool /Garden Maintenance

Accounts

Guest Services / Reviews

All OTA's & on line platforms

Housekeeping Management/Rosters

Breakfast

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Provided services efficiently and with high level of accuracy.
• Prepared monthly motel audits and assimilated to Owners for review.

24 Room 3.5 star Motel

* Came in as emergency relief position to re staff & re vamp motel after some neglect issues.

* All new staff

* Introduced Guest Point Reservation System to The Lodge & also 7 other of the owners motels

* Strip rooms in preparation for housekeeping

* Stock & product inventory/invoicing

* re design of room configurations/ created new room types

* All garden /pool maintenance

* All guest services

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Catered for Conferences & Workshops
• Group Bookings
• Restaurant & Bar Services

Rockpool Motor Inn 28 Room 4 star Motel

* All Guest Services, check ins /outs

* All accounts

* Group Bookings/Bus groups

* All maintenance of gardens/pool /property

* On site Laundry/ towels & pillowslips

* Breakfast / Dinner orders for on site restaurant

* Rosters/Wages

* Xero Accounting

* All OTA's

* 1st Place in Review Competition $2,000 Bonus