Jodi Mason
Newcastle,NSW
Overview
2025
2025
years of professional experience
Work History
General Manager
Central Apartment Group
Newcastle
2022.05 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Building/General Manager
Central Apartment Group/Pinnacle Apartments
NewcasleCBD
2022.05 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Building Manager for Body Corporate
- Identifying & scheduling of major works & all building maintenance
- Liase with owner occupiers to structure safe policies & procedures/ security issues
- Maintain all common areas & property
- Budget Control & KPI's
- Staff training & mentoring
- Rosters & timesheets
- Housekeeping when required
- Marketing & Famils
- Reconfiguration of rooms & rates
- All guest relations
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
Resort Manager
Red Star Hotel Group
Wyoming
2018.08 - 2022.03
- Ensured compliance with applicable local, state and federal regulations related to resort operations.
- Developed policies and procedures to improve operational efficiency of the resort.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- 54 Room 4 star Motel with Bar & Restaurant
- All reservations & Guest Experiences
- Implemented new room decor & design
- Rates & Inventory
- Marketing
- All linen & stock ordering
- Housekeeping when required
Motel Manager
Rockpool
South West Rocks
2017.04 - 2018.05
- Developed and implemented policies and procedures to ensure customer satisfaction.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- 28 room 4.5 star Motel lots of large group bookings , eg Fun over 50 tours
- General pool & garden maintenance
- All guest relations
- Budget & Stock control including alcohol in Mini Bar
- Responding to reviews
- In house laundering of towels ect
Motel Manager
The Outback Lodge
Broken Hill
Education
Approved Manager Liquor License - Tourism And Hospitality Management
NSW Liquor & Gaming
Sydney 2019-01
Certificate of Registration - Real Estate
REINSW
Newcastle 2016-10
Cert IV - Veterinary Nursing
Take NSW
1996-11
High School Diploma -
Burwood Girls High School
1986-10
Skills
- Communication
- Problem solving
- Team player
- ReliabilityPunctuality
- Honesty
- Active listening
- Physically fit
Timeline
General Manager
Central Apartment Group
2022.05 - Current
Building/General Manager
Central Apartment Group/Pinnacle Apartments
2022.05 - Current
Resort Manager
Red Star Hotel Group
2018.08 - 2022.03
Motel Manager
Rockpool
2017.04 - 2018.05
Motel Manager
The Outback Lodge
Approved Manager Liquor License - Tourism And Hospitality Management
NSW Liquor & Gaming
Certificate of Registration - Real Estate
REINSW
Cert IV - Veterinary Nursing
Take NSW
High School Diploma -
Burwood Girls High School