Hi, I’m
Jodi McSweeney
Bellbird,NSW
Summary
Proven track record enhancing employer and customer satisfaction. Meeting expectations and showcasing strong work ethics in all areas. Motivated and reliable able to listen and follow instruction well. Ability to multitask and prioritise work schedule in order of urgency to maintain productivity within a working environment. Willingness to take on additional tasks and build on current skill set with enthusiasm. Problem-solving abilities able to show respect and empathy with a view to reaching a positive outcome. Adaptabilityand take on new challenges with enthusiasm and determination. Wanting to pursuing opportunity and add immediate value to any team. Inspired to help others and driven to learn and continue to grow personally and preofessionally.
Overview
25
years of professional experience
Work History
Winmark Wines
Guest House Cleaner
01.2024 - 05.2024
Job overview
- Disinfect and mop living areas bathrooms and all walk ways to keep facilities sanitary and clean for incoming guests
- Created spotless surfaces by dusting, sweeping, vacuuming
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Prioritise workload according to booking schedule
- Make beds
- Ensure all work carried out efficiently and accurately according to 5 star standard rating at all times
- Meet strict deadlines
- Ensure immaculate presentation of guest house catering for Weddings High End gatherings and numerous social events
- Continual eye for detail
Jayne's Cleaning Services
Domestic / Industrial Cleaner
01.2019 - 12.2023
Job overview
- Ensured compliance with regulations by adhering to established safety protocols during cleaning tasks.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment and chemicals when required.
- Improved employee productivity with routine sanitization of workspaces, reducing instances of illness.
- Accomplished multiple tasks within established timeframes.
- Ensured and maintained professional, organized, and safe environment for employees and clients
- Show empathy and respect to clients whilst in house cleaning adhering to specific instructions and requests
Bellbird Automotive Services
Secretary/Receptionist Clerk
03.2008 - 09.2018
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled daily scheduling of ordering and returning parts where required
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled customer inquiries and suggestions courteously and professionally.
Hunter Water
Call Centre Operator
02.2006 - 12.2006
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Northumberland Network Training Company
Workplace Trainer and Assessor
02.2002 - 02.2006
Job overview
- Mentored new course participants resulting in stronger personal development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on course topics, relating accurate information and strategies
- Provided one-on-one mentoring to help individuals reach their full potential within their course study
- Coached coarse participants on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
The Mill Restaurant
Waitress
03.1999 - 11.2005
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to finalise customer accounts
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Cessnock High SchoolCessnock, NSW
High School Diploma
12.1987
Skills
Motivated & Enthusiastic
Active Listener & critical thinking
Customer Service Skills
Problem solving abilities
Timeline
Guest House Cleaner
Winmark Wines
01.2024 - 05.2024
Domestic / Industrial Cleaner
Jayne's Cleaning Services
01.2019 - 12.2023
Secretary/Receptionist Clerk
Bellbird Automotive Services
03.2008 - 09.2018
Call Centre Operator
Hunter Water
02.2006 - 12.2006
Workplace Trainer and Assessor
Northumberland Network Training Company
02.2002 - 02.2006
Waitress
The Mill Restaurant
03.1999 - 11.2005
Cessnock High School
High School Diploma
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