Jodi Peasley
Chermside
Summary
I have over 15 years of experience at Qld Health within various Payroll Departments, excelling in payroll services and client relations. Proven ability to analyze and resolve complex payroll issues while maintaining excellent communication and organizational skills. I am committed to enhancing client satisfaction and fostering team collaboration through proactive support and training initiatives. Experienced with managing client relationships and resolving complex issues. Utilizes effective communication and problem-solving skills to deliver high-quality service. Track record of enhancing client satisfaction and fostering client loyalty through reliable and adaptable service.
Overview
17
17
years of professional experience
Work History
Client Service Officer A02
Qld Health Payroll Department Of Health
04.2023 - Current
- Maintained detailed records of phone calls of all client interactions, ensuring accurate information was available for reference during future engagements Via Service Line.
- Developed strong relationships with clients and Line Managers and outside sources such as WorkCover and Qsuper and various other departments including PIARCT, RSA Teams and other Payroll Teams, fostering trust and loyalty through consistent communication and support for various daily tasks such as Rostering, Avacs, leave forms phones, emails, Solman logs, Service Line , internal communications with Teams and Management.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues within Serviceline and emails
- Demonstrated excellent analytical skills when on phones by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
- Maintaining Rosters and leave for employees including overtime on calls, recalls and allowances.
- Checking of Rosters
- Attending Scheduled meetings
- Maintaining my own timesheets Ensuringring Mandatory Training is up to date.
- Provided knowledgeable service and support for all customer needs by being up to date with Qheps, Kwowlege Bank for Line Managers and Help Centre.
- Provided ongoing Support to new team members, contributing to their professional development and improving overall team performance.
- Maintained up-to-date knowledge of industry awards and agreements offerings to better serve clients.
- Advances knowlege of Sytstems applications associated with Payroll Services including SAP Serviceline and My HR.
Client Service Office A03
Qld Health Metro South
05.2019 - 03.2023
- Analyse and resolve problems associated with Payroll Injury Rehab & Claims Team
- Accurately input data in Work Brain to provide quality services to employees
- Follow direction provided by Supervisors
- Maintain excellent relationships with Line Managers and peers and other Areas including BSA and RSA Teams within IWFM.
- Queries relating to pay enquiries for both QSuper and WorkCover employees • Answering of phones
- Processing WorkCover leave applications GRTWR GRTWA for QSuper and WorkCover
- Processing in My HR and Outlook
- Liaise with Line Managers, QSuper WorkCover and employees regarding Time and attendance and queries relating to claims / paperwork.
- Attend Team meetings on Monthly and catch-up meetings fortnightly.
- Training including Roadshows and Coping with Strategies training via Microsoft Teams
- WorkCover wage payments details
- WorkCover partials
Client Service Officer A03
Qld Health Payroll Department of Health
01.2012 - 04.2019
- Analyse and resolve Problems associated with Payroll Services
- Accurately input data in Work Brain & SAP to provide quality services to employees
- Maintain personnel files/records for employees • Follow direction provided by Supervisors
- Management of reports
- Maintain excellent relationships with Line Managers and peers • Attend Team meetings
- EMF’s phone queries
- Service Line queries
- Overpayments
- • Leave audits
- • Recurring allowances/maternity leave/increments
Client Service Office A02
Qld Health Payroll Department Of Health
07.2008 - 01.2012
- Plotting of rosters and maintaining rosters
- Running and reviewing UAT reports
- Entering doctor’s overtime
- Leave management for employees
- Accurately entering roster variations
- Reviewing and actioning Queries and error reports
- Maintaining and entering on calls and recalls for various streams within Qld Health
- Filing
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Ability to work as a team member or individually
- Excellent communication skills both written and verbal
- Knowledge of industrial awards, legislation and policies relating to the payroll and establishment
- Excellent organisational skills
- Experience in handling confidential paperwork
- Attention to detail
- Computer skills including knowledge of Microsoft Office Outlook
- Advanced knowledge of system applications associated with Payroll Services
- Ability to analyse and resolve payroll issues
- Vaccinations currently up to date including Covid
- 15 years’ experience in customer Service both face to face and phone based
- Fluent in Auslan sign Language
- Strong empathy
Timeline
Client Service Officer A02
Qld Health Payroll Department Of Health
04.2023 - Current
Client Service Office A03
Qld Health Metro South
05.2019 - 03.2023
Client Service Officer A03
Qld Health Payroll Department of Health
01.2012 - 04.2019
Client Service Office A02
Qld Health Payroll Department Of Health
07.2008 - 01.2012