Jodi Prince
Caroline Springs,VIC
Summary
Result-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 20 years of experience in fast-paced sales environments. Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.
Overview
12
12
years of professional experience
Work History
National Account Manager
Summit Recruitment
01.2024 - Current
- Develop and maintain strong relationships with key national clients, ensuring high levels of satisfaction and retention
- Design and implement strategic sales plans, meeting and exceeding revenue targets for national accounts
- Conduct QBRS compliance reviews and prepare detailed reports to ensure adherence to company standards and client expectations
- Collaborate cross-functionally with marketing, product development, and customer service teams to optimize client offerings
- Monitor and analyze account performance data, using insights to inform decision-making and drive continuous improvement
- Lead contract negotiations and manage compliance to secure favourable agreements for both the company and clients
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Brought lapsed accounts back to active status and providing additional revenue.
- Resolved complex problems to positively impact sales and business direction.
Key Account Manager
Summit Recruitment
06.2023 - 06.2024
- Spearheaded key account management across Victoria, New South Wales, and Queensland, delivering exceptional service and achieving high client satisfaction
- Supervised placements, contracts, and operational workflows, ensuring rapid role fulfillment
- Championed business process enhancements, elevating efficiency and productivity
- Established strategic partnerships with clients, enhancing retention and driving revenue growth
- Building and maintaining strong relationships with key clients to understand their unique needs and objectives, fostering trust and collaboration
- Conducting thorough assessments of client requirements to provide targeted solutions, including workforce planning and talent acquisition strategies
- Working closely with recruitment teams to ensure that client needs are met effectively, including sourcing, screening, and presenting candidates
- Monitoring key performance indicators (KPIs) and metrics related to recruitment outcomes, providing insights and recommendations for continuous improvement
- Staying informed about industry trends, labour market conditions, and competitor activities to offer clients valuable insights and enhance service delivery
- Overseeing contract negotiations and ensuring compliance with service level agreements (SLAs) and other contractual obligations
- Preparing reports on recruitment activities, performance metrics, and market trends for clients and internal stakeholders
APS Level 4
Services Australia
01.2021 - 06.2023
- Managed contracts for the Australian Passport Office and Centrelink, ensuring seamless resolution of customer inquiries
- Delivered comprehensive training and support to peers, significantly enhancing team performance
- Assisting clients with inquiries related to social services, benefits, and entitlements, providing information and guidance
- Managing and processing applications for services, ensuring that clients receive appropriate support and follow-up
- Collecting, entering, and maintaining accurate client data and documentation within systems
- Assisting in the implementation of government policies and procedures, ensuring compliance and consistency in service delivery
- Working with other team members and departments to enhance service delivery and address client needs effectively
- Preparing reports and documentation related to service delivery and client outcomes
Customer Support Specialist
Ford Motor Company
08.2014 - 08.2016
- Delivered exceptional customer support for automotive service inquiries, focusing on high-resolution standards
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Administrative Assistant
Toll Group
08.2012 - 08.2014
- Streamlined administrative processes to bolster operational efficiency in a logistics firm
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Skills
- Goal-Oriented
- Client Relationship Building
- Sales Presentations
- Data-driven decision-making
- Business growth and retention
- Sales tactics
- Account Management
- Progress Reporting
- Revenue Generation
- Contract Negotiations
- Business strategies
- Problem-Solving
- Time Management
- Team Collaboration
Timeline
National Account Manager
Summit Recruitment
01.2024 - Current
Key Account Manager
Summit Recruitment
06.2023 - 06.2024
APS Level 4
Services Australia
01.2021 - 06.2023
Customer Support Specialist
Ford Motor Company
08.2014 - 08.2016
Administrative Assistant
Toll Group
08.2012 - 08.2014
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