Jodi Pulbrook
Orange,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
24
24
years of professional experience
Work History
Cook and Sandwich Hand
Retrobean
05.2024 - Current
- Maintained clean and organised work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Cleaner
Spotless Home Services
02.2024 - Current
- Perform thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed rubbish, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Cook and Customer Service
Geurie General Store
07.2023 - 12.2023
- Maintained clean and organised work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximise productivity.
Cook
Ironbark Inn
04.2022 - 05.2023
- Maintained clean and organised work areas at all times to bring safety and quality to food preparation process.
- Set up and prepared cooking supplies and workstations during opening and closing to maximise productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organising and prioritising kitchen duties to prepare and serve food quickly.
Customer Service Officer
Services Australia (Centrelink)
06.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Customer Service/Administrative Assistant
One Stop Hospitality and Cleaning Supplies
07.2020 - 06.2021
- Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
- Contributed to increased sales revenue by upselling additional products or services during customer interactions when appropriate.
- Provided support during peak hours as needed, demonstrating flexibility and commitment to meeting both individual performance goals and team objectives.
- Maintained accurate records of customer interactions, transactions, comments, and complaints in the database system.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business over time.
- Coordinated with vendors/suppliers as necessary to expedite product shipments or resolve inventory discrepancies affecting customers'' orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service/Administrative Assistant
Furneys Stockfeeds
08.2019 - 03.2020
- Expedited order processing and delivery schedules, ensuring timely delivery of products and services.
- Handled escalated customer complaints with professionalism and diplomacy, resulting in satisfactory resolutions for both the company and the client.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business over time.
Cook
Sandwich Chefs
02.2019 - 03.2019
- Cooking of Roasts and Vegetables for Carvery
- Making Salads
- Making Coffee
- Cleaning
- Customer service
- Deep Frying
Cook
Seagulls Club - Lot 2 Restaurant
11.2018 - 12.2018
- Short Order Cooking
- Food Preparation
Cook
Mervyn Roy's Cafe
02.2017 - 11.2018
- Short Order Cooking
- Stock Ordering
- Food Preparation
- Baking
- Cleaning
- Stock Rotation
- Menu Planning
Owner/Operator
Greville Corner Store
05.2016 - 08.2016
- Business Management
- Staff Management
- Rostering
- Stock ordering
- Short order cooking
- Payroll
Self Employed
12.2016 - 05.2016
- Cleaning of Residential, Commercial and Holiday premises
- BAS
- Invoicing
Integrity Strata
11.2015 - 12.2015
- Payroll using MYOB
- Invoicing using MYOB
- Bank Reconciliation
- BAS & PAYG Calculations
Dynamic Solar
05.2014 - 01.2015
- Payroll using MYOB
- Invoicing using MYOB
- Bank Reconciliation
- BAS & PAYG Calculations
- Sales Support
- Freight Management
- Stock Orders
- Conference and Training Bookings
Patrick Rudd Solicitor
01.2012 - 05.2014
- Bank Reconciliation using Banklink Books
- BAS & PAYG Calculations using Banklink Books
Neil Jones Solicitor
04.2011 - 05.2014
- Payroll using MYOB
- Invoicing using MYOB
- Bank Reconciliation
- BAS & PAYG Calculations
Jones Rolfe Rudd Solicitors
08.2010 - 04.2013
- Trust Accounts and Maintenance of Ledgers.
- Payroll using MYOB
- Invoicing Using MYOB
- Paying employment expenses such as Superannuation and incoming Invoices
- Banking
- Phoning outstanding Debtors
- Staff Management (leave and other staff matters)
- Meeting with Directors with regard to day to day running of the business
Wheeler Industries (Family Business)
07.2008 - 08.2010
- Payroll using MYOB
- Invoicing Using MYOB
- Paying employment expenses such as Superannuation and incoming Invoices
- Typing of quotations and reports
- Organisation of incoming work and allocation to staff
- Banking
- Liaising with Clients about their Fire Protection needs on a small and large scale
Department of Lands (Valuer Generals)
03.2003 - 07.2008
- Liaising Councils and Valuers within the regions I was managing to ensure all properties were recorded correctly on the Register of Land Values
- Liaise with property holders and answer questions they may have regarding their land.
- Work alongside Valuers and provide support as needed.
- Read Deposited Plans, Field Books and Parish Maps and Split or Combine properties on the register of land values as required.
- Relief Supervisor in the absence of our normal Supervisor
Employment National
09.2001 - 03.2003
- Processing Job Seeker Applications
- Adminstration Support for Employment Consultants
- Organisation of Employees for on call casual work at Manildra Flour Mills and Electrolux
- Other previous employers
- Bunnings Warehouse
- National Polystyrene Systems
- Apple City International Motor Inn
- Prime Television
- Fare Dinkum Family Restaurant
Education
HSC -
Orange High School
Orange, NSW12.1995
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Call center operations
- Documentation and reporting
- Records maintenance
- Payment processing
- Database research
- Database management
- Information protection
- Call documentation
- Account management
- Logistics coordination
- Relationship building
- Administrative support
- Customer relations
- Complaint resolution
- Computer proficiency
- Customer relationship management (CRM)
- Follow-up skills
- Report preparation
Timeline
Cook and Sandwich Hand
Retrobean
05.2024 - Current
Cleaner
Spotless Home Services
02.2024 - Current
Cook and Customer Service
Geurie General Store
07.2023 - 12.2023
Cook
Ironbark Inn
04.2022 - 05.2023
Customer Service Officer
Services Australia (Centrelink)
06.2021 - 12.2021
Customer Service/Administrative Assistant
One Stop Hospitality and Cleaning Supplies
07.2020 - 06.2021
Customer Service/Administrative Assistant
Furneys Stockfeeds
08.2019 - 03.2020
Cook
Sandwich Chefs
02.2019 - 03.2019
Cook
Seagulls Club - Lot 2 Restaurant
11.2018 - 12.2018
Cook
Mervyn Roy's Cafe
02.2017 - 11.2018
Self Employed
12.2016 - 05.2016
Owner/Operator
Greville Corner Store
05.2016 - 08.2016
Integrity Strata
11.2015 - 12.2015
Dynamic Solar
05.2014 - 01.2015
Patrick Rudd Solicitor
01.2012 - 05.2014
Neil Jones Solicitor
04.2011 - 05.2014
Jones Rolfe Rudd Solicitors
08.2010 - 04.2013
Wheeler Industries (Family Business)
07.2008 - 08.2010
Department of Lands (Valuer Generals)
03.2003 - 07.2008
Employment National
09.2001 - 03.2003
HSC -
Orange High School
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