Jodi Warren
83 Mountain View Road Montmorency ,Vic
Summary
Dynamic Administrative Assistant with a proven track record over the years excelling in scheduling and calendar management. Recognized for delivering exceptional customer service and maintaining confidentiality. Proficient in Microsoft Office, ensuring accurate documentation and efficient office operations. Strong time management skills fostered effective support for executive meetings and client relations.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
PH Financial Pty Ltd
Doncaster East, VIC
06.2011 - 12.2013
- Managed scheduling and calendar coordination for executive meetings and events.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Receptionist Administrator
CK Clothing Group
Melbourne, VIC
04.2010 - 2011
- Managed front desk operations, ensuring smooth visitor experiences and efficient call handling.
- Scheduled appointments and coordinated meetings for management and staff, optimizing calendar usage.
- Processed incoming correspondence, prioritizing communications for timely responses.
- Maintained accurate filing systems, improving document retrieval efficiency for team members.
- Assisted in inventory management, tracking office supplies to ensure availability without excess.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Education
IV School Based Education Support
Philips Institute
Melbourne, VICClothing Design And Production
Box Hill Institute of TAFE
Melbourne, VICSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Filing
- Documentation and recordkeeping
- Scheduling and calendar management
References
Available upon request
Timeline
Administrative Assistant
PH Financial Pty Ltd
06.2011 - 12.2013
Receptionist Administrator
CK Clothing Group
04.2010 - 2011
IV School Based Education Support
Philips Institute
Clothing Design And Production
Box Hill Institute of TAFE