Retail Store Manager
Pearle Vision Center
Hi, I’m
Jodi Wilson
Noosaville ,QLD
Summary
A dynamic leader with a proven track record at Pearle Vision Center, I excel in strategic planning and operations oversight, enhancing business performance and profitability. Skilled in vendor collaboration and staff management, I foster innovation and drive growth, achieving notable sales increases. My approach blends decisive decision-making with a resourceful nature, ensuring operational excellence and superior customer service.
Work History
Pearle Vision Center
Retail Store Manager
Job overview
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Grand Metropolitan/Diageo
Chief Operating Officer
Job overview
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Targeted initiatives focused on increasing financial outcomes.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
- Oversaw business-wide changes to modernize procedures and organization.
- Initiated strategy to drive company growth and increase market share and profitability.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Formulated and executed strategic initiatives to improve product offerings.
- Created succession plans to provide continuity of operations during leadership transitions.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw divisional marketing, advertising and new product development.
Eye Care Plan of America
Chief Operating Officer
Job overview
- Directed daily operations to ensure seamless business performance.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
- Oversaw business-wide changes to modernize procedures and organization.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Initiated strategy to drive company growth and increase market share and profitability.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Formulated and executed strategic initiatives to improve product offerings.
- Created succession plans to provide continuity of operations during leadership transitions.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw divisional marketing, advertising and new product development.
London Consulting Group
Change Management Analyst
Job overview
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Recommended Type operational improvements based on tracking and analysis of Type data.
- Evaluated current processes to develop improvement plans.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Proactive Management Solutions
Managing Director
Job overview
- Coordinated workflows to meet both immediate and strategic goals.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Airbnb
Interior Design Stylist
Job overview
- Tracked emerging trends to anticipate customer preferences.
- Executed creative interior arrangements to maximize property value.
- Purchased all Styling furniture, Bedding, window Treatments
- Chose colour Palette
- Oversaw all Contractors
- Oversaw and executed essential refurbishment projects.
Skills
- Performance monitoring
- Promotional planning
- Supplier communication
- Store operations
- Store maintenance
- Operations oversight
- Cost control
- Sales analysis
- Accurate money handling
- Decision-making
- Strategic planning
- Quality assurance mindset
- Vendor collaboration
- Resourceful nature
- Stockroom management
- Documentation expertise
- Advertising and marketing
- Merchandise planning
- Reporting
- Budgeting and cost control
- Problem-solving
- Profit and loss management
- Visual merchandising
- Customer service
- Safety mindset
- Hiring and training
- Upselling and cross selling
- Point of sale systems
- Store opening and closing
- Stock management
- Detail-oriented
- Friendly and outgoing
- Goal setting
- Retail operations
- Staff relations
- Payment processing
- Process improvements
- Scheduling
- Loss prevention
- Employee scheduling
- Coaching and mentoring
- Reporting and documentation
- Hiring management
- Shift scheduling
- Recruitment and hiring
- Financial oversight
- Budget administration
- Promotions management
- Incident reporting
- Dependable and reliable
- Program administration
- Retail employee training
- Staff recruitment
- Strong multi-tasking
- Sales leadership
- Market trend awareness
- Merchandise strategizing
- Sales growth
- Quality assurance
- Shrinkage control
- Highly motivated
- Budget leadership
- Staff management
- Meticulously detail-oriented
- Decision-making skill
- Inventory control
Additional Information
Studied Advanced Diploma Interior Design.
RSI AND RSA Certification
Barista Certification
Studying Certification in Community Support and Aged Care.
First Aid and CPR
Workplace Health and Safety Certification
Timeline
Chief Operating Officer
Grand Metropolitan/Diageo
Chief Operating Officer
Eye Care Plan of America
Change Management Analyst
London Consulting Group
Managing Director
Proactive Management Solutions
Interior Design Stylist
Airbnb
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