Dynamic leader with a proven track record at Gleaming Genies Cleaning Service, enhancing operations and client satisfaction. Excelled in strategic planning and operations management, fostering team collaboration and mentoring. Achieved significant revenue growth and operational efficiency, demonstrating exceptional client relationship and workforce planning skills. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant expertise.
Overview
24
24
years of professional experience
Work History
Managing Director
Gleaming Genies Cleaning Service
01.2009 - Current
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Monitored office workflow and administrative processes to keep operations running smoothly.
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Introduced new methods, practices, and systems to reduce turnaround time.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Monitored and coordinated workflows to optimize resources.
Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
Led development of comprehensive business plan to maximize profitability and company performance.
Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Home Duties
Home Duties
01.2000 - Current
*Single Mother of 2 children whilst completing studies in Law and Business Management.
*Managing the creation of a Pty Ltd company in which I have employed 16 staff.