Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jodi Cherie Crowley

Happy Valley,SA
Jodi Cherie Crowley

Summary

Systematic Administration Officer with 4 years of hands-on experience working in structured environments to coordinate smooth administrative operations. Delivers high-level business support and subject matter expertise to executive management staff. Collaboratively works to support daily requirements and orchestrate special projects. Experienced Administration Officer brings superior analytical and conflict-resolution strengths gained over 4-year career. Oversees project implementation and monitors budgets and expenses. Manages full range of day-to-day administrative activities within office to improve productivity. Multi-talented Administration Officer successful at stepping into many different roles each day. Well-versed in driving advancements in quality control, team productivity and customer service. Offers 4 years of experience in Medical of Health. Highly trained and knowledgeable administrative leader with proven expertise in managing high-level operational needs in Medical of Health settings. Well-coordinated in approach to internal or external requirements to deliver consistent results. Systematic, quality-driven and hardworking with excellent project management, planning and relationship-building abilities. Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven with strong proficiency in Medical diary, CHRIS21 software system, HUB and Patient system files. Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies. Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

18
years of professional experience

Work History

Flinders Medical Centre
Bedford Park, SA

Human Resources Administration Officer
05.2012 - 11.2016

Job overview

  • Set appointments and managed meeting schedule.
  • Developed and strengthened client relationships by delivering knowledgeable support.
  • Generated and sent customer invoices, submitted payments and updates accounts.
  • Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.
  • Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
  • Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
  • Assisted team with timely and accurate administrative work covering multiple remote sites.
  • Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
  • Updated and successfully cleared high volume of files daily with reliable accuracy.
  • Generated and delivered daily outstanding payment invoices to customers.
  • Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
  • Identified and resolved complex problems impacting operations management and business direction.
  • Translated directives into actionable initiatives to improve specific operational segments.
  • Created reports using advanced data management and software skills.
  • Achieved timeline and quality targets when organizing large volume of records.
  • Interfaced with internal and external customers to meet project targets.
  • Managed projects in alignment with time, budget and quality requirements.
  • Collaborated with event management and coordinated workshops, team building activities and social programs.
  • Controlled employee database and leave management for entire workforce.
  • Optimized HR functions by updating database files, generating reports and providing administrative support.
  • Recruited top talent and managed pre-certifying induction, background checks and onboarding and exit formalities.
  • Aided HR leadership by assisting with new staff orientation and equipment allocation.
  • Produced global reporting to senior leadership about staff list, upcoming projects, organizational charts and head count activities.
  • Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
  • Hired, onboarded, trained, screened and released employees.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Recruited, trained, screened and dismissed employees.
  • Hired, trained and motivated employees to meet company goals for revenue and profit.
  • Recruited, hired and developed personnel to align with company revenue objectives.
  • Performed quantitative analysis and analyzed job classifications, duties and compensation.

Flinders Medical Centre
Bedford Park, SA

Patient Services Assistant
09.2002 - 05.2012

Job overview

  • Managed reception services, including monitoring sign-ins, collecting information and coordinating patient movements.
  • Followed starting procedures each day by preparing equipment, processing messages and setting up payment drawers.
  • Prepared department calendars and appointment schedules for individual physicians.
  • Reviewed following day's registrations and pay codes.
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Obtained proper authorization and identification to release confidential medical records.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
  • Utilized technology and specialized software to maximize productivity.
  • Updated electronic medical record with new patient, appointment and billing information.
  • Adhered to industry best practices, safety protocols and company policies.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Cleaned and stocked treatment rooms and surgical suites.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Inspected and tested equipment regularly to verify proper functioning for treatment needs.
  • Scheduled and accompanied clients to medical appointments.
  • Assessed workplace locations to guarantee accommodations met needs of clients with handicaps or disabilities.

Beauty By Tanya
Hyde Park, SA

Beautician
10.1998 - 08.2001

Job overview

  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Designed cleaning schedules and organizational systems for treatment and sales areas.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Completed 6 daily pedicures and manicures for established and new clients.
  • Beautified customers by performing facials and waxing.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Stayed up-to-date on body care technologies and introduced industry innovations to salon.
  • Streamlined cleaning processes for treatment rooms to decrease wait times.

Education

TAFE SA
Adelaide, South Australia

Certificate IV from Government Investigations
07.2023

University Overview

  • Completed 16 coursework units in Certificate IV Government Investigations - Uphold and support the values and principles of public services; Read and respond to routine workplace information; Deliver and monitor service to clients; Value diversity; Contribute to health and safety of self and others; Plan and initiate an investigation; Produce formal record of interview; Conduct an investigation; Gather information through interview; Finalise an investigation; Apply government processes; Apply regulatory powers; Apply understanding of the Australian legal system; Conduct simple legal research; Encourage compliance with legislation in the public sector; Support policy implementation.
  • 16 GPA in Vocational Education of an pass achieved - non graded.
  • Completed continuing education in Government Investigations all course title all assessments and topic quizzes are to be competency achieved for pass achieved without higher education applied.
  • Major in Certificate IV in Government Investigations PSP40416; qualification recognised within the Australian Qualification Framework RTO: 41026 | CRICOS: 00092B | IHE: PRV14002.
  • Completed professional development in each course titles using SMART development plan with timelines and structure on strategies using relevant information resources in place.
  • Thesis: All projects assessments assignments had been forward to the relevant government agencies for example Department of South Australia of Infrastructure and Transport; Department of TransportSA to the project leader, Key Executives; Department of Premier and Cabinet for Support policy implementation to make improvements on our roads for all ages of drivers and the conditions their vehicles, riders and their conditions with their motorbikes. Became a concerning all road uses, particularly riders in the category sixties years old an published article of alarming risks have caused accidents injuries and deaths.
  • TAFESA Adelaide Student identification 000102473; Parchment Number: 243463 TP00935 2023 - 243463

TAFE SA
Adelaide, South Australia

Certificate IV from Beautician
12.1999

University Overview

Advanced Nail Academy
Hyde Park

Certificate from Nail Technician
09.1999

University Overview

Mitcham Girls High School
Mitcham

High School Diploma
12.1996

University Overview

TAFESA
Adelaide, SA

Certificate IV from Legal Services

University Overview

Skills

  • Accounts Payable and Receivable
  • Database Administration
  • Document Control
  • Accounting Understanding
  • Schedule Maintenance
  • Reporting Skills
  • Regulatory Compliance
  • File Management
  • Recordkeeping and File Management
  • Information Confidentiality
  • Multiple Priorities Management
  • Team Building and Leadership
  • Work Planning and Prioritization
  • Project Management
  • Attention to Detail
  • 23 wpm Typing Speed
  • MS Office
  • Verbal and Written Communication
  • Training and Development
  • Flexible Schedule
  • Customer Service
  • Goal Setting
  • Equipment Usage Tracking
  • Problem-Solving
  • Continuous Improvement
  • Reporting and Documentation
  • Timesheet Processing
  • Honest and Ethical
  • Supplies Ordering
  • Decision Making
  • Employee Supervision
  • Strategic Planning
  • Contract Administration
  • Contract Processing
  • Multi-Line Phone Systems
  • Events Coordination
  • Travel Arrangements
  • Payment Processing
  • Facials Expertise
  • Massage Techniques
  • Appointment Scheduling
  • Hair and Face Analysis
  • Problem Anticipation and Resolution
  • Styling Suggestions
  • Workstation Cleaning
  • Customer Consultation
  • New Technique Development
  • Facial Hair Removal
  • Beauty Treatment Recommendation
  • Supply Ordering and Management
  • Eyebrow Shaping
  • Data Entry Documentation

Timeline

Human Resources Administration Officer
Flinders Medical Centre
05.2012 - 11.2016
Patient Services Assistant
Flinders Medical Centre
09.2002 - 05.2012
Beautician
Beauty By Tanya
10.1998 - 08.2001
TAFE SA
Certificate IV from Government Investigations
TAFE SA
Certificate IV from Beautician
Advanced Nail Academy
Certificate from Nail Technician
Mitcham Girls High School
High School Diploma
TAFESA
Certificate IV from Legal Services
Jodi Cherie Crowley