Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jodie Staines

Eumundi,QLD

Summary

I am an enthusiastic professional with bubbly, positive attitude who is committed to customer service. I really do enjoy working with the public and I honestly love giving excellent service, as it gives me great personal satisfaction.


I am a people person and enjoy the interaction and relationship building with customers, staff and management. I am highly self motivated and set high standards for myself.


I love a challenge and always give 100% effort to achieving and exceeding sales goals and targets.

I consistently meet and exceed expectations with unparalleled communication and a proven sales talent.


I am a great believer in ongoing personal development and growth. I am a fast learner and always willing to put in the extra work needed for success.



I'm ready for a new and exciting challenge.


I have loved my time with secrets and experienced great success with company.

Since managing Secrets, I have increased the stores yearly performance by 325%, the highest in the company.

I have won multiple awards, and been top 5 seller 2 years in a row, also earning a place in the pinnacle club all 3 years I have worked for the company.

I have built my store to have the highest sales conversation rate in the company.


I now wish to commit to a new career path and bring my high energy, bubbly personality and broad range of skills.

I am incredibly loyal, a hard worker and supportive to those I work with.



Overview

19
19
years of professional experience

Work History

Store Manager

Secrets Shhh
03.2020 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.
  • POS
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Meeting and exceeding KPIs
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sale Assistant

Just Jeans
05.2023 - Current
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Merchandising
  • Meeting and Exceeding KPIs
  • POS
  • Dealing with customers queries and complaints in a friendly and professional manner
  • Preparing promotional displays and material

Store Manager

Ally Fashion
01.2021 - 06.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Meeting and Exceeding KPIs
  • Rostering


Administration Manager

Coastcon Construction
01.2005 - 01.2020
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Scheduled multiple trades for residential and commercial projects
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Accounts Management
  • Payroll
  • Invoicing

Sales Assistant

Rockwear
01.2022 - 01.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Education

High School Diploma -

Coombabah State High School
Coombabah, QLD
11.2001

Skills

Sales Professional

Outstanding Customer Service

Performance Improvement

Employee Training and Motivation

Outstanding Communication Skills

Highly Motivated

Proven Sales Results

Driven and Hardworking

Reliable and Trustworthy

Highly Organised

Well Presented

Accomplishments

Achievements and Awards


Secrets Shhh Noosa


Gold Star Seller (every week)

Gold Star Store (multiple months)

Gold Star Weekly Budget (multiple weeks)

Gold Star Monthly Budget (multiple months)

June 21 Top Seller

October 22 Top Seller

August 23 Top Seller

21 Yearly Pinnacle Club Award

22 Yearly Pinnacle Club Award

23 Yearly Pinnacle Club Award

22 Hightest Percentage Increase Above Last Year Award (325%)

22 Highest Sales Conversation Store

23 Highest Sale Conversation Store

Additional Information

Reference


Chandu 0452 196 366 Secrets Management

Laura 0405 338 634 Just Jeans Management

Jason 0417 851 178 Coastcon Director

Louise 0411 686 055 Personal

Timeline

Sale Assistant

Just Jeans
05.2023 - Current

Sales Assistant

Rockwear
01.2022 - 01.2023

Store Manager

Ally Fashion
01.2021 - 06.2021

Store Manager

Secrets Shhh
03.2020 - Current

Administration Manager

Coastcon Construction
01.2005 - 01.2020

High School Diploma -

Coombabah State High School

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