Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Anderson

Avalon Beach,NSW

Summary

Resourceful, meticulous accounting professional with over 17 years of experience in strategic problem-solving solving, customer relationship management, financial reconciliations, general ledger accounting and financial management. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping. Continue to support the growth of the business and implement procedures and software to help with the growth of the business.

Overview

33
33
years of professional experience

Work History

Self Employed Bookkeeper/Office Administration

Nick Anderson Plumbing
Avalon Beach, NSW
03.2003 - Current
  • Invoiced all clients.
  • Reconciled all bank and credit card monthly.
  • Communicated with the owner and clients about discrepancies and overdue payments and devised plans to reconcile financial issues and created a debt control letter for overdue debts.
  • Reviewed and calculated payroll for employees.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets and reporting to accountant.
  • Created procedures, and accounting software to reduce manhours and increase profits. profitable accounting software to reduce manhours and create to grow the business.
  • Create social media accounts for the owner to enhance marketing to grow the business.

Owner House Proud/House Prep by Jodie

Jodie Anderson
Avalon Beach, NSW
07.2019 - 10.2020
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Vacuumed all carpeted areas and mopped solid surfaces with covid safe chemical solutions.
  • Created checklists for daily stocking of housekeeping to improve inventory management and prevent unnecessary trips.
  • Restocked supplies and organised laundering of linen required.
  • Sanitized frequented areas and equipment using approved supplies.
  • Reduced cleaning time by implementing time saving procedures for high demand booking times whilst maintaining business quality standards and attention to detail.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Responded to emergency cleaning requests to meet client and guest expectations.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Trained staff to help assist with the growth of my company.
  • Cold called all real estates to introduce my business and build relationships.
  • Ran presentations to clients and their staff and introduced our business.
  • Created and maintained social media to increase the growth of the business.
  • Developed long term relationships with all clients and continued to support their needs.
  • Set up invoicing systems, data entry and payroll to support the business.
  • Continued to research and market the business on a weekly basis.

Bookkeeper/Office Administrator

James Curtis Electrical
Dee Why, NSW
01.2017 - 01.2019
  • Reconciled all bank and credit card accounts monthly.
  • Diminished financial discrepancies by accurately recording and tracking expenses and income for James Curtis Electrical whilst liaising with the accountant to clean up all old discrepancies and implement future procedures to reduce debtors and systems for everyone to use.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets and liaise with the accountant.
  • Collaborated with the owner to prepare invoices for clients paperwork with speed and accuracy.
  • Audit all past bookkeeping entries and convert all old debtors and set up a collections letter to follow up on old debtors and reduce the debt owing to the business.

Service & Sales Coordinator

InSight Oceania Pty Ltd
Brookvale, NSW
07.1998 - 02.2003
  • Offered repair or service options to help customers make decisions.
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Tracked all changes and actions in computer-based documentation system.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Updated all online systems with inventory.
  • Assisted in all stocktaking.
  • Supported all sales team with any requirements requested.
  • Participated in all training to support trade fairs.
  • Attended trade fairs, demonstrations to facilitate the sale of the medical equipment.
  • Build relationships with doctors and medical professionals to convert to sales.
  • Deliver and train medical professionals on the equipment once they purchase.
  • Support the Managing Director with office support where required to grow the business.
  • Train employees as the business grew which allowed me to support and learn different areas of the business.
  • Book all travel for services and sales team to meet the current budget and support the requests of the team.

Reservations

Garuda Orient Holidays
North Sydney, NSW
01.1991 - 10.1993
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Managed all reservations and fielded inquiries for bookings.
  • Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Answered all customer calls and create successful bookings.

Customer Service Representative/Supervisory Administrative Specialist

Magnamail/Pumpkin Patch
MagnamailFrenchs Forest, NSW
10.1993 - 07.1998
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize online sales.
  • Asked probing questions to determine the correct product required.
  • Answering calls within a quick and efficient time frame to meet the busy demand of calls when advertised products were released.
  • Support the customer service manager with interviewing new team members.
  • Educate and train new team members.
  • Discovered and implemented a system to recover money when items were sent to the customer and non payment was made due to invalid credit cards.
  • Train mature staff with a long history at the company when the all systems went online and paperless, whilst maintaining morale, patience ane empathy and motivating them with change.
  • Answered customer questions and addressed concerns, resulting in a lower reduction in complaint calls.
  • Problem solve complaints and handle in a timely manner to retain customer satisfaction.
  • Data entry of orders when required.
  • Meet with all management to continue to support staff and the growth of the business especially when we acquired Pumpkin Patch.
  • Support and cover cover Customer Service Manager role when required.
  • Assist with the rostering of all customer service team leaders to support the demand of telephone calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with Customer Service Manager to develop customer service improvement initiatives.

Education

Pittwater House 1978-1989
Collaroy, NSW
12.1989

Diploma In Travel & Tourism
Brookvale, NSW
12.1990

Skills

  • Full-cycle accounting
  • Payroll liability and deductions
  • Account reconciliation
  • Accounting and bookkeeping
  • A/P and A/R
  • Customer relations/customer service supervisor
  • Xero
  • MYOB
  • Freshbooks
  • Reporting
  • BAS & PAYG data entry and lodging
  • Training & Assessment
  • Implementations
  • Social Media Platform Set up
  • Microsoft Office, Outlook and Excel
  • Skype/Zoom
  • Relationship Building
  • Process improvement
  • Administrative support
  • Supervision
  • Team management
  • Customer service
  • Relationship development
  • Operational improvements
  • Team building
  • Planning and coordination
  • Contract negotiation
  • MS Office
  • Problem resolution
  • Training and development
  • Communications
  • Business operations
  • Operational improvement
  • Project organization
  • Inventory management

Timeline

Owner House Proud/House Prep by Jodie

Jodie Anderson
07.2019 - 10.2020

Bookkeeper/Office Administrator

James Curtis Electrical
01.2017 - 01.2019

Self Employed Bookkeeper/Office Administration

Nick Anderson Plumbing
03.2003 - Current

Service & Sales Coordinator

InSight Oceania Pty Ltd
07.1998 - 02.2003

Customer Service Representative/Supervisory Administrative Specialist

Magnamail/Pumpkin Patch
10.1993 - 07.1998

Reservations

Garuda Orient Holidays
01.1991 - 10.1993

Pittwater House 1978-1989

Diploma In Travel & Tourism

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