Jodie-Ann Bennett
Capalaba,NSW
Summary
Seasoned Manager with a proven track record at Subway, adept in staff management and customer service excellence. Expertise in implementing quality control and KPIs to enhance performance. Skilled in employee onboarding and leadership, demonstrated through effective crisis management and team productivity. Achieves operational efficiency by mastering inventory management and staff training.
Overview
15
15
years of professional experience
Work History
Manager
Subway
Cleveland, QLD
02.2022 - Current
- Implemented quality control measures to uphold company standards.
- Monitored staff performance and addressed issues.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Recruited and trained new employees to meet job requirements.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Chiropractic Assistant
Grays Chiropractic
Walkerston, Qld
01.2015 - 12.2017
- Performed routine clinical tasks to support patients and doctors.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Kept patient rooms clean between services and removed used linens for laundering.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Coordinated insurance verification and claims processing.
Shift Supervisor
Subway
Mackay, Qld
04.2013 - 12.2015
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Communicated effectively with co-workers to ensure smooth workflow.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Completed opening and closing duties to facilitate business operations.
- Supervised and led employees to maintain productivity and customer service levels.
Owner/Operated Cleaning Service
McBennett's Cleaning Service
Mackay, QLD
01.2010 - 01.2015
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Delegated work to staff, setting priorities and goals.
- Practiced safe work habits and wore protective safety equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Education
High School Diploma -
Mirani State High School
Mirani, QLD12-1999
Skills
- Documentation and reporting
- Staff management
- Employee onboarding
- Safety procedures
- Staff training and development
- Inventory management
- Shift scheduling
- Key performance indicators
- Customer service
- Product management
Timeline
Manager
Subway
02.2022 - Current
Chiropractic Assistant
Grays Chiropractic
01.2015 - 12.2017
Shift Supervisor
Subway
04.2013 - 12.2015
Owner/Operated Cleaning Service
McBennett's Cleaning Service
01.2010 - 01.2015
High School Diploma -
Mirani State High School
Similar Profiles
Gabrielle DowlingGabrielle Dowling
Team Lead at SubwayTeam Lead at Subway
LIYA MAMMACHANLIYA MAMMACHAN
Sandwich Artist at SubwaySandwich Artist at Subway
Adriana JohnsonAdriana Johnson
Sandwich Artist - Full Time + 2IC at SubwaySandwich Artist - Full Time + 2IC at Subway