Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Baker

Portland,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

38
38
years of professional experience

Work History

Branch Manager/Senior Customer Service Supervisor

Bendigo Bank
Portland, Vic
01.2009 - 01.2025
  • Led branch operations to enhance customer service and satisfaction.
  • Managed team performance through regular training and coaching sessions.
  • Oversaw financial transactions to ensure compliance with policies and regulations.
  • Fostered relationships with local businesses to expand community engagement.
  • Analyzed branch performance data to identify areas for improvement.
  • Coordinated staff schedules to optimize branch efficiency and coverage.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Monitored financial performance of the branch on a monthly basis.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Finance Manager

Claymac Ford
Portland, Vic
07.1999 - 05.2008
  • Maintained financial records and prepared reports for executive review.
  • Fostered strong relationships with vendors and partners to support business operations.
  • Prepared monthly financial statements for review by executive leadership team.
  • Maintained accounts payable and receivable records ensuring timely payments are made.
  • Managed payroll processing activities for multiple entities including tax filings.
  • Established relationships with customers to assist in their financing arrangements.

Aged Care Worker

Lewis Court
Portland, Vic
02.1997 - 03.1998
  • Assisted clients with daily living activities and personal care needs.
  • Documented care provided and communicated changes to healthcare team effectively.
  • Maintained a clean and safe environment for residents at all times.
  • Engaged clients in social and recreational activities to promote well-being.
  • Maintained records of client care plans and progress notes.
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.

Administrative Officer

South West Steel Protection
Portland, Vic
07.1987 - 01.1997
  • Maintained filing systems and ensured documents were accurately archived for easy retrieval.
  • Supported financial operations by processing invoices for both debtors and creditors.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Payroll processing including managing super, workcover and end of year reconciliations to ensure company compliance and accuracy.
  • General daily operations management.

Education

Year 12 - Business Management

Portland High Scoll
Portland, VIC
12-1986

Skills

  • Excellent Customer service and sales skills
  • Good understanding of importance of Operational efficiency
  • Excellent time management skills
  • Strong Financial administration skills
  • Hard working, Dependable and reliable

Timeline

Branch Manager/Senior Customer Service Supervisor

Bendigo Bank
01.2009 - 01.2025

Finance Manager

Claymac Ford
07.1999 - 05.2008

Aged Care Worker

Lewis Court
02.1997 - 03.1998

Administrative Officer

South West Steel Protection
07.1987 - 01.1997

Year 12 - Business Management

Portland High Scoll
Jodie Baker