Jodie Baker

Greet customers and provide caring and professional service to help ease the stressful experience they had just encountered.

● Attend to customers as they arrive for their assessment and explain the process.

•Managing the customer return to collect vehicle once repairs are completed and addressing any concerns, liaise with repairers and IAG assessors to rectify any issues or concerns the customer had with the repairs.

● Manage the customer return to have any repair issues rectified with the repairer.

● Book vehicle tows to the repairer for vehicle repairs.

•Organise a taxi or Uber for customers to return home after dropping vehicle for repairs or to return to collect their vehicle.

● Arrange hire car bookings for customers prior to dropping vehicle for repairs. Manage the complete repair process for the customer from drop off to collection for 32 assessment bookings, 15 future bookings and multiple collections per day ensuring the customer has a fast, friendly and professional experience in a fast paced environment.

• Demonstrating exceptional time management skills

● Ensure all interactions with customers are recorded with high attention to detail.

•Build rapport with repairers and customers in person as well as over the phone to maintain good communication throughout the booking in, repair and collection process.

● Work well in a team with the team becoming my work family.

● Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

● Boosted sales revenue with upselling techniques and comprehensive product knowledge.

● Maintained high-quality service standards, ensuring positive customer feedback .

● Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.

• Promoted business via social media to generate leads and maximize brand identity.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Devised processes to boost long-term business success and increase profit levels.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

• Originated, reviewed, processed, closed and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.
• Maintained strict confidentiality of bank records and client information.
• Complied with regulatory requirements of Banking
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Worked flexible hours; night, weekend, and holiday shifts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team-building activities to enhance working relationships.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.

• Greeted new customers, discussed specials and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.