Jodie Bielefeld
Pottsville,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Business Owner/Administrative Assistant/Accounts Receivable Clerk
Machinery Drive Motors
Tweed Heads South, NSW
08.2009 - Current
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Processed invoices using accounting software programs like MYOB Business.
- Payrol and wages
- Bank reconciliation
- Data Entry, prepare quarterly BAS
- Customer Service face to face and over the phone
Retail Worker
Meraki Blu
Casuarina, Kingscliff, NSW
10.2020 - 12.2023
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organised store environment by restocking shelves and organising displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Initiated friendly conversation with customers to determine level of assistance required.
Family Daycare Provider
Self Employed
Banora Point, NSW
01.2003 - 08.2009
- Provided safe, nurturing and stimulating environment for children in care.
- Assisted with daily activities such as meal times, playtime, outdoor time and nap times.
- Supervised children during playtime indoors and outdoors.
- Developed age-appropriate learning activities to promote physical, emotional, intellectual development of the children.
- Maintained accurate records of each child's progress in accordance with regulations.
- Organized field trips to local parks, museums and other educational places for the children.
- Ensured all safety protocols were followed at all times within the daycare setting.
- Provided guidance on toilet training, eating habits and sleeping patterns for young children.
- Read stories to encourage language development among the toddlers.
- Taught basic hygiene skills such as hand washing and teeth brushing.
- Observed and monitored children's play activities.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Receptionist/Administrative Assistant
SMC Auto Centre
Lismore, NSW
12.1994 - 12.2001
- Meet and greet customers face to face
- Answering a busy switch board
- The ability to communicate with people of ages
- Experienced team member, well organised, conscientious and honest
- Ability to provide comprehensive administrative and secretarial support, including typing, filing, record keeping, data entry
- processing invoices (creditors and debtors)
- Daily banking (handling large amount of cash)
- Proven ability to work well as a team member
- Organising conferences and meetings
- Microsoft Excel, spreadsheets and basic formulas
- Microsoft Work 6 for windows, In-house motor vehicle industry computer program
Education
HS Certificate
Cerdon College
Merrylands, NSW12-1988
Skills
- Business Administration
- Bookkeeping
- Attention to Detail
- Social Media Marketing
- Office Administration
- Appointment Scheduling
- Filing
- Invoice Processing
- Scheduling
- Mail handling
- Data Entry
- Payroll and benefits administration
- Account Reconciliation
Languages
English
Professional
Timeline
Retail Worker
Meraki Blu
10.2020 - 12.2023
Business Owner/Administrative Assistant/Accounts Receivable Clerk
Machinery Drive Motors
08.2009 - Current
Family Daycare Provider
Self Employed
01.2003 - 08.2009
Receptionist/Administrative Assistant
SMC Auto Centre
12.1994 - 12.2001
HS Certificate
Cerdon College
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