Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Jodie Borg

Melbourne,VIC

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cleaner

owner business
Melbourne, VIC
12.2023 - Current
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Replaced air filters on heating and ventilation systems.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Transported trash bags to designated disposal areas.
  • Washed windows both inside and outside of the facility.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Swept sidewalks and driveways of debris.
  • Emptied trash cans and replaced liners as needed.
  • Serviced, cleaned and restocked restrooms.
  • Sanitized frequented areas and equipment using approved supplies.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Dusted furniture, machines or equipment.
  • Kept business entrances clean, tidy and professional in appearance.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Scrubbed walls to remove scuff marks or stains.

Sales Assistant

Beacon lighting
Watergardens, VIC
04.2009 - 08.2023
  • Assisted customers with returns, exchanges and refunds.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted in creating displays to promote products.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided excellent customer service to clients in person and over the phone.
  • Greeted customers to determine wants or needs.
  • Processed special orders for out-of-stock items when necessary.

Education

High School Diploma -

Australian Acemdey of Hairdressing
Melbourne, VIC
10-2001

Skills

  • Processing payments
  • Team support and assistance
  • Display building
  • Inside and outside sales
  • Stock management
  • Returns and exchanges
  • Point of sale operation
  • Fitting room maintenance
  • Merchandising proficiency
  • Sales target achievement
  • Inventory tracking
  • Upselling strategies
  • Customer relationship management

Certification

CERTIFICATE III IN hAIRDRESSING

DIPLOMA OF PROFESSIONAL INTERIOR DESIGN

Custom

Worked in varieties fields all customer service 

Hairdressing 

Bistro

 Sales Clothing(Chelsea) Highpoint 

Cleaning Business 

Beacon Lighting 

Timeline

Cleaner

owner business
12.2023 - Current

Sales Assistant

Beacon lighting
04.2009 - 08.2023

High School Diploma -

Australian Acemdey of Hairdressing

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Jodie Borg