Jodie Bowyer
Sydney,NSW
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
National Operations Centre Manager
MSS Security Pty Ltd
SILVERWATER, New South Wales
07.2012 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
General Manager
Fastway Couriers Pty Ltd
Sydney/Newcastle/Melbourne, New South Wales
06.2003 - 04.2012
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Area Manager
Yum Restaurants
Sydney, New South Wales
06.1993 - 06.2003
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
Education
Some College (No Degree) - Human Resources Management
Blacktown College
Blacktown, NSWSkills
- Business Development
- Staff Development
- Marketing
- Policy Implementation
- Operations Management
- Financial Management
- Performance Management
- Workforce Management
- Strategic Planning
- Business Administration
Certification
- Security License - 2AB - Risk Assessment & Compliance
Timeline
National Operations Centre Manager
MSS Security Pty Ltd
07.2012 - Current
General Manager
Fastway Couriers Pty Ltd
06.2003 - 04.2012
Area Manager
Yum Restaurants
06.1993 - 06.2003
Some College (No Degree) - Human Resources Management
Blacktown College
- Security License - 2AB - Risk Assessment & Compliance
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